Quality Operations Business Manager

GM • Flint, MI

12d • Onsite

About The Position

The Quality Operations Business Manager is a key leader responsible for driving quality performance and launch readiness across GMNA manufacturing operations. This role provides business-focused oversight of the GM Quality System, GMS BIQ principles, and the Global Quality Manual, ensuring customer-focused quality requirements are built into daily operations and new program launches. The manager partners with Assembly Plant leadership, Engineering, and cross-functional teams to define problems clearly, mentor teams through complex issue resolution, and provide transparent updates on risks and corrective actions, with regular travel to GMNA plants.

Requirements

• 3+ years of experience in vehicle and/or propulsion manufacturing, with a strong focus on Quality Operations, Manufacturing Engineering, or Operations leadership.
• Proven experience supporting or leading launch execution in a manufacturing environment.
• Deep knowledge of vehicle/propulsion manufacturing processes and plant operations.
• Demonstrated proficiency with the GM Quality System, GMS BIQ principles, and Global Quality Manual (or equivalent structured quality systems).
• Strong managerial courage with the ability to provide direct, honest, and constructive feedback to Plant Staffs and Executive Leadership in a professional manner.
• Excellent written and verbal communication skills, including experience presenting to senior leadership.
• High level of analytical ability, problem-solving skills, and data-driven decision making.
• Proficiency with standard business tools (e.g., Microsoft Office, reporting/analysis tools).
• Must be able to work on a rotating/flexible shift (1st, 2nd or 3rd), as well as overtime and weekends, as needed.

Nice To Haves

• 5+ years of experience in vehicle and/or propulsion manufacturing, with a strong focus on Quality Operations, Manufacturing Engineering, or Operations leadership.
• Bachelor’s degree in Engineering, Quality, Operations Management, Business, or related technical field.
• Experience in a Quality Operations Manager/Business Manager or Plant Quality leadership role.
• Formal training or certification in quality methodologies (e.g., Red X, DFSS, Lean/Six Sigma, or similar).
• Experience leading or auditing against BIQ levels, ISO/IATF or other external quality standards.
• Prior responsibility for quality performance across multiple plants, business units, or regions.
• Familiarity with GM-specific quality, launch, and manufacturing systems and tools.

Responsibilities

• Own and improve key quality metrics for assigned plants/programs, translating issues into clear business impacts and prioritized actions.
• Ensure effective implementation and audit of the GM Quality System, GMS BIQ principles, and Global Quality Manual requirements in manufacturing operations.
• Lead or support execution of the Quality Launch Plan for new products and major program changes, ensuring full quality readiness at each launch milestone.
• Coach and teach plant and engineering teams on quality standards, problem-solving methodologies, and launch quality expectations.
• Provide clear, concise communication of problem statements, risks, and resolution plans to Plant Staffs, Engineering, and executive leadership.
• Support on-site launch and plant activities, including trial builds and key build events, to identify and mitigate quality risks.
• Travel to GMNA plants as needed to conduct audits, reviews, workshops, and on-site problem solving, modeling GM behaviors and driving a culture of continuous improvement.
• Lead, develop, and hold accountable a team of salaried quality professionals, setting clear direction, managing resources, and removing roadblocks to consistently achieve launch and plant quality objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees