Quality Operation Lead and Data Technologies

RTX•Longueuil, QC

6d•Onsite

About The Position

The Quality Operation Lead and Data Technologies role involves leading a team of Power BI developers, ensuring the production of departmental performance indicators, and developing data processes related to customer quality. The position also requires contributing to the departmental budget, acting as a business analyst and product owner for process automation, managing external data management providers, and collaborating with technology solutions teams. The role emphasizes testing and implementing solutions, prioritizing backlog items, gathering requirements, driving business process improvements, communicating project progress, coordinating testing, and acting as a change agent for new solution deployments. Additionally, the role involves preparing and delivering training materials and supporting the Escape Management process through content creation and governance.

Requirements

Quality and Operational background
Engineering degree or equivalent
Requires practical knowledge to lead and manage the execution of processes, projects, and tactics within a single work area.
Possesses broad knowledge and skills in a technical or professional discipline and understands the impact of work on other areas of the organization.
Typically requires: A university degree or equivalent experience and a minimum of 8 years of relevant experience OR A graduate degree in a related field and a minimum of 5 years of experience.
Engineering/Other Technical Roles: Typically requires a degree in Science, Technology, Engineering, or Mathematics (STEM) and a minimum of 8 years of relevant experience, unless prohibited by local laws and regulations.

Nice To Haves

Strong influential leadership
System thinking
Ability to lead and deploy strategies in a tactical environment
Work with multi-disciplinary teams

Responsibilities

Lead a small team of Power BI developers responsible for departmental reports.
Ensure the monthly production of departmental performance indicators.
Develop data processes related to customer quality in line with the latest standards and position them for the future.
Contribute in establishing the annual departmental budget.
Act as a business analyst and product owner for process automation.
Manage an external data management service provider to support process improvement.
Collaborate with technology solutions teams (DT) and developers to test and implement solutions in production.
Prioritize backlog items based on business value, risks, ROI, and technical dependencies.
Support user forums and business unit process leaders to gather their requirements for new solutions or improvements.
Act as a transformation agent to drive business process improvements.
Communicate project progress and justify prioritization decisions.
Coordinate and execute the test plan/identify testing issues and participate in investigations.
Provide support to users during User Acceptance Testing (UAT).
Utilize project management skills, make informed decisions understanding the associated risks, and communicate effectively across different levels.
Act as a change agent in preparation for the deployment of new solutions.
Prepare and deliver training materials following the deployment of new solutions.
Prepare and deliver content for the Community of Practice for Escape Leaders.
Ensure the governance of the training profile for Escape Leaders.
Lead any initiatives that will help the Escape Management process efficiency and performance.