Quality Officer/Manager

Conectiv Supply Chain Solutions, Inc.•Memphis, TN

12h•Hybrid

About The Position

At Conectiv Supply Chain Solutions (SCS), we specialize in delivering seamless, end-to-end supply chain solutions that propel your business forward. With a strong presence in Guadalajara, Nashville, Memphis, Poland, Australia, Mexicali and Rugby, our global capabilities allow us to execute third-party logistics (3PL) solutions with precision and efficiency. We leverage decades of proven expertise to tailor and scale solutions that meet the unique needs of your business, ensuring streamlined operations and exceptional customer satisfaction. Our journey began in the optical disc manufacturing industry, where we honed our skills in precision manufacturing, packaging, and distribution. As the market evolved, so did we. Today, Conectiv is at the forefront of logistics innovation, offering cutting-edge warehousing and transportation solutions that integrate advanced automation and flexible operations. Our team of skilled experts is dedicated to redefining industry standards and pushing the boundaries of what’s possible in supply chain management. From warehousing and fulfillment to complex project management and returns handling, we can provide comprehensive solutions that drive growth and efficiency for your business. In addition, SCS has successfully optimized its injection molding business and supply chain services by implementing a clear diversification strategy including establishing Vinyl production manufacturing, packaging and distribution in North America as well as expanding and delivering high-impact commercial print solutions. Mission: Leveraging on their diverse background and expertise, the Executive Leadership Team leads Conectiv’s ambition through engaging all Conectiv Teams across business units and geographies through a journey of innovation, operational excellence, and inclusion. We are dedicated to seamlessly link our clients with their customers and end consumers through a versatile range of manufacturing, distribution, and logistics solutions. At Conectiv, we believe our growth and innovation will be enhanced with diversity. Therefore, as we expand our realm of possibilities, we are committed to an equitable and inclusive culture that reflects the dynamic world around us. We are continuing to build and maintain working environments where each employee is comfortable being their authentic self and feels respected for who they are. We know great things happen when teams from different backgrounds, geographies, cultures, and human experiences collaborate as such, we’ve engaged employees globally across various departments and positions in organizational committees aimed at propelling the company forward. Three examples of this are our Women’s Leadership Network, Business Ethics Panel, and Communication and Recognition Strategy committees. Check us out at https://www.conectiv-scs.com/ [https://www.conectiv-scs.com/]. The Quality Assurance Manager is responsible for leading quality initiatives, ensuring compliance with established standards, and driving continuous improvement across operations. This role oversees auditing activities, analyzes quality performance, and partners with cross-functional teams to enhance efficiency and product excellence.

Requirements

Associate’s degree or higher in Engineering, Quality Assurance, or a related technical field.
Minimum of three (3) years of experience in quality assurance within a manufacturing and/or distribution environment.
Hands-on experience applying quality principles and methodologies.
Experience with statistical process control and data analysis.
Familiarity with ISO 9001 quality systems.
Strong communication and interpersonal skills.
Proven leadership ability with a collaborative, team-oriented mindset.
Self-motivated with strong organizational skills.

Responsibilities

Develop and implement quality management systems and procedures in alignment with company and regulatory standards (e.g., ISO Quality Management Systems).
Monitor and evaluate quality control processes, conduct internal audits, and support external audit activities.
Inspect products and services at various stages to ensure compliance with established standards and customer expectations.
Analyze quality data using statistical process control (SPC) and other tools to identify trends, inefficiencies, and improvement opportunities.
Investigate customer complaints, determine root causes, and implement corrective and preventive actions.
Collaborate with cross-functional teams, including engineering, manufacturing, and suppliers, to resolve quality issues and maintain compliance.
Train, mentor, and lead staff on quality standards, best practices, and continuous improvement initiatives.
Maintain accurate and complete quality documentation to support audits, certifications, and regulatory requirements.
Manage and develop assigned staff in accordance with company policies and applicable laws.
Lead team to meet or exceed service-level agreements (SLAs).
Participate in interviewing, hiring, training, and onboarding of employees.
Assign and direct daily work, conduct performance evaluations, and provide coaching and discipline as needed.
Serve as escalation point for issue resolution and employee concerns.