Quality Manager

Multimatic • Fort Wayne, IN

32d • Onsite

About The Position

Multimatic is a global enterprise supplying engineered components, systems and services to the automotive industry. The company's success has been fueled by its ability to attract and motivate a team of highly skilled and passionate individuals who want to make a difference. With expanding facilities around the world, including in Canada, the US, the UK, Germany, Mexico, Japan and China, there is always room in Multimatic's growing team for people who share a dedication to technical excellence, quality and enthusiasm.

This role is responsible for overseeing the Quality Department, ensuring adherence to quality standards, managing staff, and driving continuous improvement initiatives. The Quality Manager will liaise with customers and internal departments to meet PPAP requirements, monitor production quality, and handle customer concerns. They will also ensure compliance with ISO9001/IATF 16949 standards, manage departmental budgets, and participate in Kaizen and GEAR activities.

Requirements

• Bachelor’s Degree from a four-year college or university in a technical field, or six years manufacturing quality experience.
• Minimum of three years’ experience in a supervisory/management role.
• Qualifications to include technical, analytical and judgmental knowledge of current quality control methods employed by engineering and manufacturing.
• Strong background and experience in metal stamping and welding is must (Spot,MIG,etc).
• Excellent knowledge of the ISO9001 and IATF 16949 standards, including Customer Specific Requirements and AIAG core tools (PPAP, MSA, PFMEA, Control Plan, etc).
• Excellent problem solving, interpersonal, communication, and leadership skills.
• Ability to coach, counsel, discipline, mentor and motivate.
• Supervisory skills in employee development, health and safety, hiring, orientation, and performance reviews.
• Proficient in Microsoft applications, including Excel, PowerPoint, Word and customer portals (GM, Ford, Stellantis, etc).
• Must be willing to solve customer problems in a timely manner including plant visits.
• Bachelor’s Degree from a four year college or university in a technical field, or six years manufacturing quality experience.
• With 2 years additional experience in a Quality Supervisor or managerial position for an automotive supplier in the metal processing field is required.
• Qualifications to include technical, analytical and judgmental knowledge of current quality control methods employed by engineering and manufacturing.
• Ability to read, analyzes, and interprets common scientific and technical journals, financial reports and legal documents.
• Ability to respond to common inquired or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations and permutations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis for variance, correlation techniques, sampling theory and factor analysis.
• Ability to define problems, collect data, establishes facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to develop logical detailed plans aimed at continuously improving quality levels and quality systems.
• The employee is frequently required to sit, and occasionally must walk, stand, use hands to feel or handle objects, tools or controls; reach and lift with hands and arms; talk, see and hear.
• The employee may occasionally be required to climb, balance, stoop, kneel, crouch or crawl.
• The employee may occasionally lift and/or move up to 10 pounds.
• The employee must be available during all hours if needed and have the flexibility to work various shift hours if needed.

Nice To Haves

• Previous experience in supplier quality is an asset.

Responsibilities

• Liaise with customers and coordinate with staff and internal departments to effectively meet PPAP requirements for the introduction of new products, and subsequent revisions of engineering changes.
• Direct quality staff to effectively monitor production to consistent required quality levels.
• Assist and supervise the team to correctly interpret GD&T drawings and support CMM technician to develop dimensional inspection methods.
• Monitor and assist in the dispositioning of quarantined goods, with the goal of maintaining zero inventory in these areas.
• Keep management informed of quality product and liaison with all plant departments and customers.
• Monitor plant scrap and rework, customer rejections and returns.
• In the event of receiving a customer concern (verbal or electronic), issue a customer/concern report to the MDS team.
• Stop further processing and inform the area supervisor or manager responsible when becoming aware that a product or process is non-conformance.
• Ensure business system is established, implemented and maintained in accordance with the current ISO9001/IATF 16949 standards, corporate and customer specific requirements.
• Ensure compliance to all health and safety rules and housekeeping principals.
• Ensure substandard conditions and practices identified in plant safety audits are corrected.
• Prepare reports and key measurable indicators each month.
• Carry out corrective actions if necessary and report information out in a monthly management review meeting.
• Attend management report-out meetings on a weekly basis; Production and Fast Response Meetings daily.
• Head the internal audit process (QMS, Process & Product, LPA) and ensure compliance as required.
• Conduct department start-up meetings daily.
• Provide oversight and direction and delegate responsibilities to all members of the department.
• Manage performance: communicate job expectations and conduct employee evaluations for all department members on an end of probation basis and an annual basis.
• Coach, counsel, mentor and discipline employees with the assistance of human resources and senior management as necessary.
• Work with human resources to interview and select candidates to fill vacancies within the department.
• Determine employee development and/or training needs for department members on an annual basis.
• Prepare annual training plan and submit it to the human resources department.
• Complete training effectiveness evaluation forms and submit to the human resources department.
• Participate in succession planning activities including career development.
• Assist with job analysis on a yearly basis.
• Prepare departmental budget on an annual basis.
• Follow all departmental and general procedures where applicable.
• Perform other duties as assigned by the General Manager.
• Adopt, practice, and promote Kaizen principles; participate in Kaizen and GEAR activities.
• Encourage continuous improvement efforts within the department and ensure submission of individual and team GEARs to achieve one hundred percent participation.
• Must appropriately handle sensitive information and always maintain confidentiality.
• Abide by all company safety rules, responsibilities, policies, and procedures including the legislative requirements of the OHSA.

Benefits

• Recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager