Quality Manager - TS/SCI Clearance

Chickasaw Nation Industries•Huntsville, AL

About The Position

The Quality Manager leads and maintains the Contractor’s Quality Management Program and develops and administers operational and technical quality assurance processes in accordance with the Statement of Work and approved program documentation. The role ensures work products meet contract requirements, approved plans, and applicable standards, and provides independent quality oversight, reporting, and compliance recommendations. The manager also supports safety objectives by verifying quality controls, procedures, and work practices against approved safety requirements and communicating quality conditions that may introduce safety risks in coordination with the Program Manager and Government stakeholders. The Quality Manager provides functional oversight and guidance to Quality Representatives across Infrastructure, Audiovisual, Desktop Deployment, and Network domains. The role oversees inspections, measurements, testing, defect management, corrective actions, equipment calibration, and the secure collection and retention of objective quality evidence. It also maintains metrics for government-directed reporting and ensures evidence is accessible to Government stakeholders in accordance with contract requirements. Work is primarily performed in an office environment. The position requires regular computer and tool use, sitting, speaking, and hearing, with occasional standing, walking, stooping, kneeling, crouching, or crawling. The employee must frequently lift or move up to 10 pounds and occasionally up to 25 pounds. The role requires the ability to obtain, maintain, and access Top Secret/SCI classified information, which requires U.S. citizenship.

Requirements

Ability to obtain, maintain, and access classified information at the Top Secret/SCI level; U.S. citizenship is required.
Minimum of 5–8 years of progressively responsible experience in quality assurance, quality control, compliance, or quality management.
Minimum of 3 years of supervisory or management experience overseeing quality programs, personnel, inspections, audits, or corrective-action processes.
Ability to analyze technical data, apply statistical inference and sampling methodologies, interpret complex Government regulations and technical documentation, and prepare formal compliance reports for Government stakeholders.
Bachelor’s degree in Quality Management, Business Administration, Engineering, Information Technology, or a closely related discipline preferred; alternatively, a high school diploma or GED, relevant military experience or trade/industrial school graduation, and at least 10 years of related professional experience may be considered.
An equivalent combination of education, military service, technical training, professional certifications, and relevant experience may be considered, subject to contractual Labor Category requirements.

Nice To Haves

Professional certification in quality management, quality assurance, auditing, or continuous process improvement is highly desirable.
Relevant certifications may include ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), ASQ Certified Quality Auditor (CQA), ASQ Certified Quality Engineer (CQE), ISO 9001 Lead Auditor, or Lean Six Sigma Green Belt or Black Belt.
Equivalent professional certifications or demonstrated experience managing quality programs in federal contracting, information technology, telecommunications, or infrastructure environments may be considered.
OSHA 10-hour or OSHA 30-hour certification preferred.
BICSI RTPM or related structured cabling certification, AVIXA CTS, AVAQ, equivalent audiovisual certification, or relevant networking or systems certification preferred.
Master’s degree in a relevant discipline and professional quality certifications, including ASQ CMQ/OE, CQA, CQE, or ISO 9001 Lead Auditor, preferred.

Responsibilities

Lead and maintain the Contractor’s Quality Management Program and administer operational and technical quality assurance processes.
Provide independent quality oversight, reporting, and compliance recommendations, and support safety objectives by verifying quality controls, procedures, and work practices.
Identify and communicate quality conditions that may introduce safety risks in coordination with the Program Manager and Government stakeholders.
Provide functional oversight and guidance to Quality Representatives across Infrastructure, Audiovisual, Desktop Deployment, and Network domains.
Ensure inspections and testing are carried out within assigned technical domains and that objective quality evidence is collected and documented according to contract requirements and Government instructions.
Maintain and enforce discipline-specific inspection and verification checklists.
Verify quality through inspections, measurements, and repeatable testing methodologies; confirm work is evaluated against contract requirements and applicable industry standards.
Adjust inspection rigor in accordance with ANSI/ASQ Z1.4 sampling principles when repeated or systemic defects are identified.
Ensure retesting is conducted and documented with objective evidence before and after corrective action.
Maintain records with timestamps, location data, and technician attribution; track corrective actions to closure with responsible functional leads while maintaining QA oversight.
Track and maintain calibration certificates for quality-critical tools and equipment, and ensure out-of-calibration equipment is quarantined until recertification.
Oversee collection and secure storage of objective quality evidence in a controlled digital repository.
Build, manage, and maintain objective metrics for quality management processes and programs for government-directed reporting.
Ensure quality evidence is accessible to Government stakeholders upon request and maintain repository integrity through access controls, checksum validation, and contract-compliant record retention.
Ensure evidence includes applicable certification tool exports, OTDR trace files, configuration backups, and photographic documentation.
Retain quality records in accordance with contract-specified requirements.