Quality Manager - TS/SCI Clearance

Chickasaw Nation Industries, Inc.•Huntsville, AL

About The Position

The Quality Manager leads and maintains the Contractor’s Quality Management Program and develops and administers operational and technical quality assurance processes in accordance with the Statement of Work and approved program documentation. The role ensures work products comply with contract requirements, approved plans, and applicable standards. It provides independent quality oversight, reporting, and compliance recommendations, and supports safety objectives by verifying that quality controls, procedures, and work practices align with approved safety requirements. The manager identifies and communicates quality conditions that may introduce safety risks in coordination with the Program Manager and Government stakeholders. The position provides functional oversight and guidance to Quality Representatives across Infrastructure, Audiovisual, Desktop Deployment, Network, and other domains. It oversees inspections, testing, collection of objective evidence, discipline-specific checklists, defect management, corrective actions, calibration and equipment controls, and quality records. The manager maintains objective metrics and a controlled digital repository, ensuring evidence is secure, accessible to Government stakeholders, and retained according to contract requirements. Work is primarily performed in an office environment. The role requires U.S. citizenship and the ability to obtain, maintain, and access classified information at the Top Secret/SCI level.

Requirements

Ability to obtain, maintain, and access classified information at the Top Secret/SCI level; U.S. citizenship is required.
Minimum of 5–8 years of progressively responsible experience in quality assurance, quality control, compliance, or quality management.
Minimum of 3 years of supervisory or management experience overseeing quality programs, personnel, inspections, audits, or corrective-action processes.
Ability to analyze technical data, apply statistical inference and sampling methodologies, interpret complex Government regulations and technical documentation, and prepare formal compliance reports for Government stakeholders.
Relevant professional certification in quality management, quality assurance, auditing, or continuous process improvement is highly desirable.
An equivalent combination of education, military service, technical training, professional certifications, and relevant experience may be considered, subject to contractual Labor Category requirements.
Alternatively to a degree, a high school diploma or GED equivalent, relevant military experience, or graduation from a trade or industrial school may be considered in combination with at least 10 years of professional experience in a related field.

Nice To Haves

Bachelor’s degree in Quality Management, Business Administration, Engineering, Information Technology, or a closely related discipline.
Master’s degree in a relevant discipline.
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE).
ASQ Certified Quality Auditor (CQA).
ASQ Certified Quality Engineer (CQE).
ISO 9001 Lead Auditor certification from a recognized certification body.
Lean Six Sigma Green Belt (LSSGB) or Black Belt (LSSBB).
OSHA 10-hour or OSHA 30-hour training.
BICSI RTPM or related structured cabling certification, AVIXA CTS, AVAQ, equivalent audiovisual certification, or relevant networking or systems certification.
Experience supporting federal government contracts, IT infrastructure, telecommunications, or systems integration.

Responsibilities

Lead and maintain the Contractor’s Quality Management Program and administer operational and technical quality assurance processes.
Provide independent quality oversight, reporting, and compliance recommendations in accordance with the SOW, approved program documentation, contract requirements, and applicable standards.
Support safety objectives by verifying that quality controls, procedures, and work practices align with approved safety requirements, and communicate quality conditions that may introduce safety risks.
Provide functional oversight and guidance to Quality Representatives across Infrastructure, Audiovisual, Desktop Deployment, Network, and other domains.
Ensure inspections and testing activities are executed within assigned technical domains and that objective quality evidence is collected and documented in accordance with contract requirements and Government instructions.
Maintain and enforce discipline-specific inspection and verification checklists.
Ensure quality is verified through inspections, measurements, and repeatable testing methodologies, with contract requirements taking precedence over industry standards.
Adjust inspection rigor in accordance with ANSI/ASQ Z1.4 sampling principles when repeated or systemic defects are identified.
Ensure retesting is conducted and documented with objective evidence before and after corrective action.
Maintain records containing timestamps, location data, and technician attribution.
Track corrective actions to closure with responsible functional leads while maintaining QA oversight.
Track and maintain calibration certificates for quality-critical tools and equipment, including cable certifiers, OLTS and OTDR equipment, torque tools, and acoustic meters.
Quarantine out-of-calibration equipment until recertification is completed.
Oversee collection and secure storage of objective quality evidence in a controlled digital repository.
Build, manage, and maintain objective metrics for quality management processes and programs for Government-directed reporting.
Ensure quality evidence is accessible to Government stakeholders upon request and maintain repository integrity through access controls, checksum validation, and compliance with contract record-retention requirements.
Ensure evidence includes applicable certification tool exports, OTDR trace files, configuration backups, and photographic documentation.
Retain quality records according to contract-specified retention requirements.