Quality Manager

DSV•Fort Worth, TX

20h•Onsite

About The Position

The Quality Manager supports the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correcting OS&D (over, short, and damaged).

Requirements

Must have High School diploma or GED.
Knowledge of warehouse operations with basic GMP as necessary
English (reading, writing, verbal)
Effective communication skills
Good supervisory and people skills
Ability to develop work instructions, procedures, and visual aids to support the operation
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Occasionally Bending
Frequently Walking and Standing
Constantly Sitting
Ability to Lift/Carry and Push/Pull 1-20 pounds
Reach above shoulder, squat, or kneel.
Rarely exposed to fumes or airborne particles, toxic or caustic chemicals.
The noise level in the work environment is usually low to moderate.

Nice To Haves

Bachelor’s degree preferred.
Preferred 5 years’ experience in a medium to large warehouse in a management capacity.
2 years’ experience as a Quality Manager.
Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF
Strong computer skills and MS Office Applications are preferred.
Quality related certifications preferred
Spanish speaking skills preferred
Medium to high skills necessary
Accountability
Business Acumen
Communication / Building Partnership
Developing Oneself
Developing Others
Drive for Results
Embracing Change
Problem Solving
Empowerment
Leadership Excellence
Leading Change
Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies

Responsibilities

Develop and maintain the site QMS documentation such as procedures, work instructions, visuals.
Requires making recommendations with regards to procedures, standards to maintain process quality.
Support all client related and applicable QMS requirements.
Coordinate all requirements related to the 5 Star Site Certification Program.
Responsible for managing requirements related to Quality & Training.
When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
Ensure site is compliant with applicable GMP standards and FDA regulations.
Establish and maintain “quality standards” for all critical functions supporting the operation.
Train site management and employees on the QMS components and requirements.
Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
Serve as the primary contact for any external or internal audits, with development of any resulting action plans
Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
Develop and monitor key performance indicators and metrics for quality related processes.
Conduct and/or participate in all required department quality related meetings.
Adhere to all company policies and procedures or other communicated rules and/or regulations.
Sponsor the site Training Program including coordinating training documentation
Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

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