Quality Manager, CRO

Barnes • West Chester Township, OH

28d • Onsite

About The Position

The Quality Manager, CRO is responsible for ensuring that the division's and vendors' quality systems consistently meet or exceed customer requirements, FAA, EASA, and CAAC Part 145 regulatory compliance, AS 9100 structure, special processes (Nadcap), and other industry-appropriate requirements. This role involves promptly addressing quality issues, ensuring quick and effective root cause analysis and actions to minimize customer impact and prevent recurrence. The Quality Manager will maintain strong communication with customers, the internal management team, and vendors to ensure quality levels meet expectations. They will also support Engineering in setting work processes, ensuring 'built-in quality' and 'inspecting quality in' steps are optimized. Additionally, the role involves monitoring and analyzing process/product outputs, identifying systemic problem/opportunity areas, providing data to divisional teams, and collaborating with team members to drive process improvement towards zero-defect quality performance. The Quality Manager will actively participate in the Quality Council team to share and adopt company best practices, increase quality skill bench strength through education, coaching, and mentoring in inspection methods, auditing, root cause corrective action, and Six Sigma philosophy, methodology, and tools. This position leads the expansion and sustainment of Barnes Aerospace's quality culture throughout the entire value chain and manages the divisional cost of quality to optimize return on investment. This is a safety-sensitive position, and all applicants must adhere to all FAA/DOT regulations. At Barnes Aerospace, career development is a shared responsibility where employees are encouraged to develop, improve, and enhance their skills and professional growth to support business objectives. This job position may include access to controlled information or technology subject to U.S. export control laws. If an applicant does not meet the definition of a “U.S. Person”, the Company may be required to obtain an export control license. Any offer is contingent on verification of appropriate documentation for the Company to assess whether an export license will be required, and if so, on the Company’s determination whether a license application and ongoing administration is prudent and whether an export license can be successfully obtained before the applicant can start in the role.

Requirements

• Proven team leadership skills with ability to effectively influence and motivate others. Lead by example.
• Substantial functional experience with successful track record of results.
• Strong customer-focused, quantitative, analytical, and project management skills.
• Excellent interpersonal and communication skills with ability to work effectively with diverse customers and team members.
• Previous experience in customer relations and resolving issues in a timely and effective manner.
• Proficient computer skills in Microsoft Word, Excel, PowerPoint and Access.
• Previous experience in customer relations and resolving issues in a timely and effective manner.

Nice To Haves

• Certified Quality Manager or Certified Manufacturing Engineer preferred.
• Six Sigma Green Belt or Black Belt preferred.

Responsibilities

• Ensure that division’s and vendors’ quality system consistently meet / exceed customers’ requirements, FAA, EASA and CAAC Part 145 regulatory compliance, AS 9100 structure, special processes (Nadcap) and other industry appropriate requirements.
• Promptly address quality issues when needed and ensure quick and effective root cause analysis & actions to minimize impact to customers and to prevent recurrence.
• Maintain strong communication with customers, internal management team, and vendors to ensure quality level is meeting expectations.
• Support Engineering in setting work processes. Ensure that ‘built in quality’ and ‘inspecting quality in’ steps are optimized.
• Monitor and analyze process / product outputs, identify systemic problem / opportunity areas, provide data to the divisional team(s), and work with team members to drive process improvement to work toward zero-defect quality performance.
• Actively participate on the Quality Council team to share / take back company best practices.
• Increase quality skill bench strength: educate, coach and mentor in inspection methods, auditing, root cause corrective action and 6 Sigma philosophy, methodology and tools.
• Lead the expansion and sustainment of Barnes Aerospace quality culture throughout the entire value chain.
• Manage divisional cost of quality and optimize return on investment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager