Quality Manager, NDT Rentals and Sales

MFE Inspection Solutions•Pasadena, TX

2d•Onsite

About The Position

MFE Inspection Solutions is seeking a Quality Control Manager to lead and manage its Repairs & Calibration Department from its Houston office. This role is responsible for overseeing repair and calibration workflows, quality systems, and accuracy compliance standards to ensure all equipment meets internal quality standards, manufacturer specifications, and applicable industry requirements before being returned to service or released to the customer. The primary focus is on developing, implementing, documenting, and maintaining calibration procedures and quality processes, along with technician oversight and continuous improvement for equipment service operations. This position collaborates with other departments to implement and maintain quality control programs, standards, policies, and procedures, ensuring operational reliability and adherence to quality standards for all delivered equipment and materials.

Requirements

Advanced experience with the repair, calibration, and/or operation of NDT inspection equipment, ultrasonic flaw detectors and thickness gauges, eddy current and ACFM instruments, MFL scanners, hardness testers, holiday/porosity testers, infrared cameras, or related instrumentation.
Proficiency with ERP, CRM, service tracking, or calibration management systems preferred; proficiency in calibration principles, measurement traceability, measurement uncertainty, and acceptance criteria.
Extensive experience with quality tools, including root cause analysis, corrective/preventive action, nonconformance management, and continuous improvement methodologies.
A bachelor's degree in science or a business degree.
High school diploma or equivalent required; associate degree or technical certification preferred.
5+ years of experience in NDT equipment repair, calibration, inspection, or related technical service work.
Experience with ultrasonic, magnetic particle, radiographic, penetrant, eddy current, or related NDT equipment.
5+ years of ASNT Level II or III experience in one or more methods are highly valued.
Extensive proficiency and knowledge of products, procedures, and documentation.
Supervisory or training experience strongly preferred.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Time management to coordinate multiple priorities in a fast-paced technical environment.

Nice To Haves

Proficiency with ERP, CRM, service tracking, or calibration management systems
Associate degree or technical certification
5+ years of ASNT Level II or III experience in one or more methods

Responsibilities

Define and track key quality metrics to assess performance and identify trends.
Generate reports and analysis on quality performance, highlighting areas of improvement and recommending corrective actions to management.
Present findings and recommendations to relevant stakeholders.
Develop and deliver training programs to enhance the quality mindset and equipment competencies of employees.
Provide guidance and support to staff regarding quality control procedures, best practices, and quality management tools.
Foster a culture of quality awareness and accountability throughout the organization.
Collaborate with procurement and supply chain teams to evaluate and manage supplier quality, including establishing standards, conducting audits, and addressing issues.
Lead, mentor, and develop a team of repair and calibration technicians and service staff.
Stay up to date with relevant regulations, industry standards, and compliance requirements related to quality control.
Ensure that the organization meets all applicable regulatory and certification requirements.
Coordinate with regulatory bodies and participate in audits or inspections as necessary.
Collaborate with other departments, such as production, engineering, supply chain, and customer service, to ensure alignment and integration of quality control processes.
Work closely with these teams to address quality issues, resolve customer complaints, and implement corrective actions.
Promote a culture of continuous improvement by identifying opportunities for enhancing quality and efficiency.
Implement methodologies that result in quality improvement frameworks to streamline repair and calibration processes, reduce waste, and drive overall quality improvement initiatives.
Maintain a customer-centric approach by monitoring customer feedback, conducting customer satisfaction surveys to address customer needs, improving product or service quality, and enhancing the overall customer experience.
Develop and implement a comprehensive quality management system to ensure equipment repairs and calibrations adhere to quality standards, regulations, and customer requirements.
Develop, define quality control process standards to monitor, evaluate, and enforce regulations, product, or repair service quality through management procedures.
Conduct routine audits and perform analysis to identify process improvement opportunities.
Establish and maintain quality assurance procedures to ensure that products, services, or processes consistently meet or exceed quality standards.
Perform other duties as assigned.