Registered Nurse Quality Manager

Liberty Healthcare Corporation•Portland, ME

2d•Remote

About The Position

Experienced nursing leaders are encouraged to consider an anticipated opening and full-time Quality Manager position with Liberty Healthcare. This is a key leadership role with new statewide initiative to improve the efficiency and effectiveness of a large-scale critical incident, grievance and complaint management system for Home and Community-Based Services provided to older adults, vulnerable individuals, and people living with disabilities. Program elements will include partnering with state agency teams, creating an ideal experience for individuals who report complaints and grievances, reviewing, triaging, processing reported incidents on a timely basis, ensuring a high degree of consistency and quality of reviews, data analysis and reporting, providing technical assistance to HCBS providers, and preparing for future initiatives.

Requirements

Experienced nursing leader
Experience with critical incident, grievance and complaint management systems
Experience with Home and Community-Based Services
Experience working with older adults, vulnerable individuals, and people living with disabilities
Experience with data analysis and reporting
Experience providing technical assistance to providers

Nice To Haves

Registered Nurse

Responsibilities

Hiring, training and supervising ten remote Quality Reviewers
Quality oversight of incident management, grievance review and complaint resolution activities
Providing clinical leadership
Consulting on complex cases
Ensuring contract deliverables are met
Data analysis and reporting
Supporting the program’s Director with various leadership activities
Leading with a focus on the best interests of the people we serve