Quality Manager

Warehouse Services•Wilmington, IL

2d•Onsite

About The Position

Under appropriate supervision with latitude for independent judgment, the Quality Manager is responsible for developing and implementing quality improvement activities and policies, fulfilling documentation and reporting requirements for the Quality Management program, developing educational/training materials, providing operational support, and developing and maintaining a system for outcomes measurement. This role determines if the operation is achieving its goals, develops performance improvement targets for quality, service, and efficiency, and implements quality systems to ensure services conform to regulatory requirements. The Quality Manager will also perform statistical and data analysis, assist with quality control audits, control quality documents (work instructions, referentials, forms, etc.), direct document management, develop WSI work instructions, maintain all training records, perform quality audits, develop and implement continual improvements, conduct root cause investigations, develop Correct and Preventive Actions, manage quality KOIs, recognize improvements, monitor the BLR process to ensure client specifications, conduct quality meetings with employees, monitor, measure, report, and control quality results, interface with the client when required, interface with client internal auditors, monitor KOI, dock error, STATS and VAS reports, respond to monthly red KOIs, and perform other duties assigned by the Site Manager. The Quality Manager will also investigate, monitor, document, and report on quality and service issues.

Requirements

Computer skills must include excel, word and email
Communication skills with customers required
Forklift certified or able to obtain certification
Must be able to lift 55 lbs.

Responsibilities

Develop and implement quality improvement activities and policies
Fulfill documentation and reporting requirements for the Quality Management program
Develop educational/training materials
Provide operational support
Develop and maintain a system for outcomes measurement
Determine if operation is achieving its goals
Develop performance improvement targets for quality, service, and efficiency
Implement quality systems to ensure that services conform to regulatory requirement
Perform statistical analysis and data analysis
Assist with quality control audits
Control quality documents (work instructions, referentials, forms, etc.)
Direct document management
Develops WSI work instructions
Maintains all training records
Performs Quality audits
Develops and implements continual improvements
Root cause investigation
Develop Correct and Preventive Actions
Manage quality KOIs
Recognize improvement
Monitor BLR process to ensure client specification
Conducts quality meeting with employees
Monitors, measures, reports and controls quality results
Interface with the client when required
Interface with the client internal auditors
Monitor KOI, dock error, STATS and VAS reports
Respond to monthly red KOIs
Investigate, monitor, document and report on quality and service issues