QUALITY MANAGER - Full Time Exempt

Murphy & Nolan Inc•Buffalo, NY

5d•Hybrid

About The Position

Reporting directly to the President of Murphy and Nolan, the Quality Manager is responsible for the Quality Management System and supporting Quality Control functions for Murphy and Nolan Inc. and serves as the Management Representative with authority and responsibility as defined in AS9100. Responsible for the coordination of all QMS related functions along with implementation of Lean and 5-S initiatives and projects. This individual is responsible for upholding the profitability and values of an organization by designing and implementing systems and processes to improve quality, productivity, and efficiency across all areas of the business. This role performs management of key performance metrics; investigation of quality issues; and development, improvement and implementation of systems, procedures, and methods.

Requirements

B.S. degree and/or equivalent of 5 years related experience/education combination.
Full understanding of QMS standard required. AS9100 standard knowledge is desired.
Technical literacy, problem solving and critical thinking skills.
Project Management and organizational skills.
In depth knowledge of quality systems, policies and procedures and the ability to apply that knowledge towards the interpretation of customer requirements.
Able to juggle multiple tasks and make quality decisions without negative impact on others.
Proficient and effective in leading others in root cause corrective action analysis.
Diverse knowledge of inspection control methods, techniques, and standards.
Capable of developing and executing effective plans; identifying obstacles and countermeasures as well as communicating effectively to achieve individual and group goals.
Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license with eligibility to drive a company vehicle, meeting insurance coverage acceptable to the company’s insurance carrier with ability to travel on a regular basis including before/after normal work hours. (Use of company vehicle provided.)
Strong computer skills with proficiency in the use of an ERP System and Office365 Suite.
Ability to communicate effectively (professionally) with both internal and external contacts.
Strong interpersonal, organization, follow-up, and communication skills.
Work information is limited to US persons.

Nice To Haves

AS9100 standard knowledge is desired.

Responsibilities

Provide leadership for the Quality Management System (QMS) and maintain certifications / approvals in accordance with AS9100 by continuously evaluating and improving the QMS processes, procedures, and documentation in support of ever-changing business strategies and customer/industry requirements and expectations.
Perform duties as the Management Representative with authority and responsibility as defined in AS9100, including timely responses and status updates (internal and external).
Provide proactive identification of opportunities for process improvement. Works closely with management to inspect quality and prioritize opportunities for improvement. Assists management in understanding bottlenecks and inconsistencies.
Effectively manage the Quality functions by providing high quality products and compliant data items to customers within scheduled dates; ensuring compliance to customer and industry requirements; and developing cost effective controls/solutions to reduce costs of poor quality (rework, scrap, warranty escapes).
Monitor and support all functions of the QMS function.
Formulate, document, and maintain quality control standards and on-going quality control objectives.
Provide training, coaching, and mentoring to other Company departments on quality related and/or technical requirements and support technical decisions and problem solving with respect to these technical requirements.
Provide Quality support to the organization with respect to contract/requirement review and planning, external customer/agency audits, visits, program reviews, source inspections, product/process development activities, Failure Analysis, Root Cause Corrective Action (RCCA) investigations, and Continuous improvement projects and track and communicate to the organization Customer Quality issues, rejections, escapes, failures, problems, audit findings, etc. and work with the appropriate functions to develop recovery plans, RCCA plans, and continuous improvement activities focused on resolving the issues and driving customer satisfaction.
Team with Purchasing to address supplier quality issues and to improve incoming material quality.
Effectively manage QMS specific systems such as Corrective Actions, Internal Auditing, Calibration, etc. Take personal ownership of internal and vendor issues; and support external customer issues and follow through to ensure a lasting service impression of responsiveness and commitment.
Travel to other sites to support them and prospects to generate additional business when appropriate.
Create and direct environmental test functions and applications.
Provide, as requested, budgetary guidance and input via annual standards reviews and department budgets.
Perform related duties as requested to meet department and/or company objectives.
Regular and reliable attendance is a requirement of employment.