Quality Manager

Trex Company • Little Rock, AR

8d

About The Position

The Quality Manager will be responsible for developing and implementing comprehensive quality systems (TQMS) that support long-term manufacturing goals and maximize customer satisfaction. This role involves leading a cultural shift from “Inspect & Reject” to “Predict & Prevent”, embedding quality thinking at every level of the organization. The Quality Manager will drive strategic initiatives that align quality objectives with business growth, product innovation, and operational excellence, fostering a proactive, quality-first culture focused on continuous improvement and customer-centric thinking. Key responsibilities include building and maintaining scalable quality management systems using SPC methodologies, overseeing systems for customer concerns, corrective actions, nonconforming materials, and root cause analysis (8D process). The role also involves leading plant-wide audits, engaging the organization in Layered Process Audits (LPA) and outgoing quality audits, and harmonizing claim language across departments. Continuous improvement, data-driven decision making, collaboration with various departments, and maintaining quality documentation and compliance are also critical aspects of this position.

Requirements

• Bachelor’s degree in Engineering or a related field.
• Minimum of 6 years of experience in quality roles, including at least 3 years in a management or leadership capacity within a manufacturing environment.
• Strong background in building and scaling complex quality systems.
• Expertise in quality management tools (APQP, 8D, A3, FMEA, SPC, PPAP, etc.) and data-driven problem-solving.
• Proven ability to lead cross-functional teams, drive strategic initiatives, and influence at all organizational levels.

Nice To Haves

• Six Sigma Green Belt or Black Belt certification preferred.

Responsibilities

• Develop and implement comprehensive quality systems (TQMS) that support long-term manufacturing goals and maximize customer satisfaction.
• Lead the cultural shift from “Inspect & Reject” to “Predict & Prevent”, embedding quality thinking at every level of the organization.
• Drive strategic initiatives that align quality objectives with business growth, product innovation, and operational excellence.
• Foster a proactive, quality-first culture focused on continuous improvement and customer-centric thinking.
• Build and maintain scalable quality management systems using SPC methodologies to monitor, evaluate, and control product and process quality in real-time.
• Oversee systems addressing customer concerns, corrective actions (internal and supplier), nonconforming materials, and root cause analysis (8D process).
• Lead plant-wide audits to ensure compliance with Trex quality standards, and drive continuous improvements based on findings.
• Engage the organization in Layered Process Audits (LPA) and outgoing quality audits for immediate feedback and corrective actions.
• Harmonize claim language between the Consumer Call Center, QA, and Manufacturing teams to ensure consistency and clarity.
• Champion continuous improvement initiatives to reduce defects, enhance product consistency, and improve overall process efficiency.
• Identify key improvement areas, prioritize actions based on data, and lead cross-functional teams to implement sustainable solutions.
• Utilize Lean, Six Sigma, and other structured problem-solving tools to drive measurable improvements in product and process quality.
• Establish and monitor Key Performance Indicators (KPIs) to evaluate quality system effectiveness and guide strategic decisions.
• Analyze complex data sets to identify trends, inform process improvements, and present actionable insights to plant leadership.
• Relate consumer-critical product attributes to manufacturable parameters to improve consistency and reduce variability.
• Calculate and report the true Cost of Poor Quality (COPQ) and maintain a quality KPI scorecard for the plant.
• Explore and implement new technologies like AR, VR, and AI to optimize quality systems and processes.
• Partner with Engineering, R&D, Continuous Improvement, and Supply Chain to integrate quality into product development and manufacturing processes.
• Collaborate with Purchasing to improve supplier quality and strengthen the supply chain.
• Act as a quality subject matter expert, guiding and influencing cross-functional teams toward quality-driven decision-making.
• Engage directly with customers and field teams to stay attuned to the Voice of the Customer (VOC).
• Benchmark competitors to ensure Trex maintains a performance leadership position within the industry.
• Maintain and audit quality documentation and procedures in accordance with Trex Quality Management System (TQMS) and relevant regulatory standards.
• Lead and support change management activities, ensuring smooth transitions with a focus on maintaining and improving quality outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager