Quality Manager

ASSA ABLOY•Memphis, TN

10d•Hybrid

About The Position

The Manufacturing Quality Manager is responsible for leading all quality assurance and quality control activities within a manufacturing facility. This role ensures products meet customer requirements, regulatory standards, industry certifications, and company quality objectives while driving continuous improvement throughout manufacturing operations and the supply chain. The position partners closely with Operations, Engineering, Product Development, Supply Chain, and Customer Service teams to achieve world-class quality performance, reduce defects, improve process capability, and maintain compliance with architectural hardware industry standards.

Requirements

Bachelor's degree in engineering, Quality Management, Manufacturing, Industrial Technology, or related technical discipline required.
7+ years of quality leadership experience in manufacturing preferred.
3+ years managing quality teams preferred.
Experience with metal fabrication, machining, assembly, finishing, coating, plating, die casting, or related manufacturing processes a plus.
Experience within architectural hardware, door hardware, locksets, security products, building products, or similar durable goods manufacturing preferred.
Strong understanding of: ANSI/BHMA standards, ISO 9001, Lean Manufacturing, Six Sigma methodologies, Statistical Process Control (SPC), GD&T and engineering drawings, PFMEA and Control Plans, Corrective Action systems, Measurement systems and metrology
Knowledge of locksets, hinges, door closers, exit devices, cylinders, and electromechanical hardware preferred.

Nice To Haves

Master's degree preferred.
ASQ Certified Quality Manager (CMQ/OE)
ASQ Certified Quality Engineer (CQE)
Six Sigma Green Belt or Black Belt
ISO 9001 Lead Auditor Certification

Responsibilities

Manage and co-lead all product warranty claims and customer complaint processes
Support all customer support correspondence process with product warranty claims
Lead data analysis and corrective action process for product quality/warranty claims
Co-Lead and maintain the facility Quality Management System (QMS) in accordance with company requirements.
Develop, implement, and monitor quality policies, procedures, work instructions, and control plans.
Manage internal and external audits and ensure timely closure of corrective actions.
Maintain compliance with customer-specific quality requirements and regulatory standards.
Ensure products comply with applicable architectural hardware standards and certifications including: ANSI/BHMA standards, UL listings and fire-rated requirements, ADA accessibility requirements, Building code requirements, Mechanical and durability performance specifications
Support product testing, validation, and qualification activities.
Coordinate with Engineering on design changes, new product introductions, and product improvement initiatives.
Lead root cause investigations using: 8D, A3, Fishbone Analysis, 5 Why, FMEA, Statistical analysis tools
Implement Lean Manufacturing and Six Sigma methodologies to improve quality and reduce variation.
Drive corrective and preventive action programs.
Facilitate process capability improvement projects.
Develop and maintain supplier quality requirements.
Monitor supplier performance and lead supplier corrective action processes.
Conduct supplier audits and support supplier development initiatives.
Collaborate with Purchasing and Supply Chain teams to improve incoming material quality.
Maintain RGA processes and follow through on returns and credits