Quality Manager

Balanced Body Inc•Sacramento, CA

1d•$120,000 - $150,000•Onsite

About The Position

Balanced Body is seeking a Quality Manager to lead and consolidate their quality functions. This role involves owning quality across the entire production flow, from supplier to customer, and establishing a disciplined, criteria-driven quality system. The Quality Manager will act as the voice of the customer within the factory, ensuring products meet customer expectations beyond just matching drawings. This is a unique opportunity to build a quality system from the ground up in a company that has been a leader in Pilates equipment manufacturing since 1976.

Requirements

7+ years of progressive quality experience in discrete manufacturing.
3+ years of experience leading a team.
Hands-on ownership of a QMS (QT9 or equivalent), including CAPA, NCP, MRB, and audit management.
Real supplier quality experience: FAI, PPAP or equivalent, supplier audits, and corrective action follow-through.
Direct customer-facing experience: complaint resolution, 8D reporting, and managing customer commitments.
Ability to write acceptance criteria suitable for a high-mix, craftsmanship-driven environment.
Proficiency in building metrics and dashboards in Excel; Power BI experience is a plus.

Nice To Haves

Experience with premium consumer, fitness, or furniture products.
ASQ certification (CQM/OE, CQE).
Experience qualifying international manufacturing sources.
Lean or Theory of Constraints background.
New Product Introduction (NPI) experience.
Bilingual English/Spanish.

Responsibilities

Oversee customer-facing quality, including complaints, field failures, and warranty claims, managing 8D reports and corrective actions.
Develop and implement standards and decisions by authoring written acceptance criteria for all part families and chairing the Material Review Board.
Manage the Quality Management System (QMS) using QT9, focusing on CAPA pipeline, non-conforming product trends, and audit readiness.
Build dashboards for leadership, tracking key metrics such as cost of poor quality and first-pass yield.
Manage supplier quality, establishing end-to-end processes from supplier agreements to incoming inspection and implementing structured improvement programs.
Lead cross-functional teams, including inspectors, technicians, and supplier quality engineers, providing standards and coaching.
Develop quality plans for new product launches, qualify new manufacturing sources (including international operations), and ensure quality transitions during facility moves.