Quality Manager

Glydways

13d • Hybrid

About The Position

Glydways is seeking a Quality Manager to lead the company's progression toward ISO 9001 certification. This role is crucial for ensuring the safety, reliability, and quality of Glydways' products, which are essential for public transit. The Quality Manager will work across engineering, supply chain, operations, and safety to embed a culture of quality discipline and continuous improvement. This position involves defining how the organization plans, controls, assures, and improves quality, supporting the Quality Management System (QMS), leading internal audits, managing corrective actions, enforcing design review gates, and ensuring configuration management practices provide full traceability. The role requires periodic travel to supplier sites, partner facilities, and pilot project locations across the US, with potential international travel for supplier audits.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field; or equivalent professional experience.
• 7+ years of progressive experience in quality engineering or quality management within a regulated, safety critical product development environment (rail, automotive, aerospace, defense, or medical devices).
• Demonstrated experience establishing and managing supplier quality assurance programs, including supplier audits, incoming inspection, and corrective action management.
• Proven ability to define and implement quality control processes for hardware build, assembly, and integration activities, including inspection and test planning.
• Experience leading or supporting an organization through ISO 9001 certification (Stage 1 and Stage 2 audits) strongly preferred.
• Experience planning and conducting internal audits (ISO 19011 or equivalent methodology) and managing CAPA programs.
• Working knowledge of configuration management principles and practices for hardware, software, and documentation.
• Solid understanding of root cause analysis techniques (5 Why, 8D, Fishbone/Ishikawa, Fault Tree Analysis) and their practical application.
• Excellent written and verbal communication skills; ability to produce clear, concise, and auditable quality documentation.
• Demonstrated ability to work cross functionally with engineering, supply chain, test, and program management teams in a fast paced development environment.

Nice To Haves

• ASQ Certified Quality Engineer (CQE), Certified Quality Manager (CQM), or Certified Quality Auditor (CQA).
• Experience managing quality in an environment transitioning from prototype/development to production, including establishing production readiness criteria and gate reviews.
• Lead Auditor certification (ISO 9001 or ISO 19011).

Responsibilities

• Support implementation and continuous improvement of the Glydways Quality Management System in support of ISO 9001:2015 certification readiness, including authoring and maintaining quality policies, procedures, work instructions, and process maps.
• Define and maintain supplier quality requirements, including quality clauses for purchase orders and supplier agreements. Ensure quality requirements are appropriately flowed down through contracts, specifications, and supplier agreements. Establish incoming inspection criteria and acceptance procedures. Conduct or coordinate supplier audits and assessments, manage supplier corrective actions, and maintain a supplier quality scorecard.
• Define and oversee implementation of quality control checkpoints for vehicle build, assembly, and integration activities. Coordinate with engineering the creation of inspection and test plans for incoming, in process, and final acceptance of hardware components and integrated subsystems. Own the nonconformance reporting (NCR) process and drive root cause analysis (5 Why, Fishbone, 8D) for hardware defects, integration failures, and field issues.
• Establish and uphold formal design review gates (System Requirements Review, Preliminary Design Review, Critical Design Review, Test Readiness Review, Production Readiness Review) with documented entry and exit criteria. Ensure adherence to engineering change management processes through quality oversight, including impact assessment, approval workflows, and verification of implementation.
• Ensure that configuration management processes are defined and followed for hardware, software, and documentation aligned with ISO 10007 (Configuration Management) principles. Provide independent quality oversight to confirm that design, test, and release baselines are defined, maintained, and traceable in accordance with established processes, and that they support safety-critical lifecycle expectations. Ensure that as built vehicle configurations are documented and traceable to design records.
• Plan, schedule, and lead the internal audit program covering all QMS processes and project activities. Conduct process audits, product audits, and system audits. Manage the Corrective and Preventive Action (CAPA) program. Track quality objectives, KPIs, and management review inputs. Facilitate lessons learned and quality improvement initiatives across engineering and operations teams.
• Define and maintain the defect and issue management workflow, ensuring that hardware and software defects are properly classified, prioritized, assigned, and tracked to resolution. Establish escalation criteria and processes for quality issues that impact safety, schedule, or customer commitments.
• Collaborate with the Safety and Software teams to ensure alignment between software quality processes and the broader QMS. Support the review and approval of Software Quality Assurance Plans (SQAPs) and software lifecycle process descriptions. Ensure integration of software quality processes into the QMS, including verification traceability, release control, and defect management alignment with system-level safety and performance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior