Quality Manager- OH

MUM INDUSTRIES INC•Mentor, OH

6d•Onsite

About The Position

Become a success story within our Quality Dept! RESPONSIBILITIES/DUTIES Provide leadership and direction to the Quality department where applicable. Support and strengthen the MUM Quality Management system and associated procedures and processes. Manage the site’s ISO 9001 certification including internal and external audits. Support supplier development and improvement initiatives in partnership with Purchasing. Address customer quality concerns quickly and effectively. Manage the site’s inspection program ensuring it meets the need of the business Strategy and Development Support the implementation of best practices within the quality department including vision, strategy, policies, processes, and procedures Contribute to new business initiatives and projects by addressing quality related topics. Foster a continual improvement mindset within the department. Ensure a safe working environment within the department and correct unsafe behaviors when needed Task Management Facilitate the creation and implementation of procedures and processes necessary to Quality Management System. Manage the review and maintenance of procedures and processes on a regular basis to ensure that they meet the current needs of the company. Respond to customer complaints and take action to identify, contain and correct issues. Lead others through root cause analysis tasks as needed. Establish where necessary, and continually maintain quality documentation and ensure proper communication of changes. Train applicable personnel in all aspects of the quality system and application of procedures. Ensure continuation of internal process audits of the Quality Management System and act as lead auditor. Report against agreed quality metrics on a weekly basis and establish new or modify existing metrics to meet the needs of the business. Regularly communicate with other departments and establish action plans for improving quality. Attend plant communication walks and report quality related issues as needed. Facilitate Management Review and Risk and Opportunity meetings as required by the Quality Management System. Actively participate in continuous improvement initiatives and facilitate periodic review meetings Undertake continuous training and development. People Management (Where direct reports are present) Manage, coach, and develop a high performing team that regularly meets agreed goals and objectives. Ensure adequate resources are available to fulfill the goals of the department and recommend changes when needed. Promote high standards through personal example and ensure each team member understands the requirements. Ensure that quality personnel are adequately trained to perform their tasks safely and efficiently and maintain records of training. Deliver annual performance reviews. Relationship Management Engage and work collaboratively with coworkers at all levels, customers and suppliers. Develop and maintain strong relationships with stakeholders. Collaborate with the management team sharing ideas for improvement and helping drive the business to achieve targets and goals.

Requirements

English Language – Knowledge of the meaning and spelling of words, rules of composition and grammar.
Production and Processing – Knowledge of raw materials, production processes, quality control methods necessary for ensuring high quality products.
Industrial Terminology – Knowledge of engineering terms and standards as well as geometric dimensioning and tolerancing.
Blueprint Reading – Ability to read and interpret engineering drawings.
Instruments & Measurements – Knowledge of measurement tools, gauges, and equipment, and how to properly apply them in inspection activities.
Industrial Environment – Experience working in an industrial atmosphere and knowledge in the proper use of personal protective equipment and safe working practices.
Quality Management Systems – Working knowledge of the ISO9001 standard and it’s application.
Strong mathematics skills
Strong critical thinking skills
Strong communication skills
Ability to multitask and prioritize work
Have a continual improvement mindset

Nice To Haves

Experience with ISO 9001 is preferred
Six Sigma/Lean Manufacturing skills
Advanced knowledge of Microsoft Office programs
Advanced knowledge of MUM internal systems

Responsibilities

Provide leadership and direction to the Quality department where applicable.
Support and strengthen the MUM Quality Management system and associated procedures and processes.
Manage the site’s ISO 9001 certification including internal and external audits.
Support supplier development and improvement initiatives in partnership with Purchasing.
Address customer quality concerns quickly and effectively.
Manage the site’s inspection program ensuring it meets the need of the business
Support the implementation of best practices within the quality department including vision, strategy, policies, processes, and procedures
Contribute to new business initiatives and projects by addressing quality related topics.
Foster a continual improvement mindset within the department.
Ensure a safe working environment within the department and correct unsafe behaviors when needed
Facilitate the creation and implementation of procedures and processes necessary to Quality Management System.
Manage the review and maintenance of procedures and processes on a regular basis to ensure that they meet the current needs of the company.
Respond to customer complaints and take action to identify, contain and correct issues.
Lead others through root cause analysis tasks as needed.
Establish where necessary, and continually maintain quality documentation and ensure proper communication of changes.
Train applicable personnel in all aspects of the quality system and application of procedures.
Ensure continuation of internal process audits of the Quality Management System and act as lead auditor.
Report against agreed quality metrics on a weekly basis and establish new or modify existing metrics to meet the needs of the business.
Regularly communicate with other departments and establish action plans for improving quality.
Attend plant communication walks and report quality related issues as needed.
Facilitate Management Review and Risk and Opportunity meetings as required by the Quality Management System.
Actively participate in continuous improvement initiatives and facilitate periodic review meetings
Undertake continuous training and development.
Manage, coach, and develop a high performing team that regularly meets agreed goals and objectives.
Ensure adequate resources are available to fulfill the goals of the department and recommend changes when needed.
Promote high standards through personal example and ensure each team member understands the requirements.
Ensure that quality personnel are adequately trained to perform their tasks safely and efficiently and maintain records of training.
Deliver annual performance reviews.
Engage and work collaboratively with coworkers at all levels, customers and suppliers.
Develop and maintain strong relationships with stakeholders.
Collaborate with the management team sharing ideas for improvement and helping drive the business to achieve targets and goals.