Quality Manager

Zotefoams•Walton, KY

1d•Hybrid

About The Position

The Quality Manager will lead the quality activities for the ZFI and ZMW sites, ensuring compliance with customer, regulatory, and ISO 9001 requirements. This role is accountable for the effective implementation, governance, and continuous improvement of the Quality Management System (QMS) using the Zotefoams global quality maturity model, in alignment with the global quality team. The position also ensures that only conforming product is released to customers by leading inspection, testing, nonconformance control, risk-based problem solving, and continuous improvement activities across manufacturing, laboratory, supplier, and customer interfaces.

Requirements

Bachelor’s degree in a science based or engineering discipline preferred
Trained ISO 9001 lead auditor
Demonstrated experience working within an ISO 9001 certified manufacturing environment
Proven experience in quality management, quality control, laboratory/testing, and manufacturing operations
2–5 years of demonstrated experience in a quality or industrial manufacturing environment
Proven experience developing, implementing, and improving Quality Management Systems
Strong working knowledge of ISO 9001, internal auditing, management review, and quality KPIs
Experience with risk management, change management, and product realization (NPI) quality activities
Experience with PPAPs and working with third party testing facilities
Experience leading product nonconformance containment, investigation, and improvement
Strong capability with statistical analysis, SPC, Lean / Continuous Improvement, and Six Sigma tools
Experience leading manufacturing quality and testing laboratory operations
Experience managing documentation requirements including certifications, COAs, and MTRs
Prior ERP system experience; Microsoft D365 preferred
Proficiency with Microsoft Office applications, Power BI, and Minitab
Experience working with SharePoint based QMS infrastructure preferred
Strong business acumen with the ability to balance customer, quality, and manufacturing requirements
Excellent verbal and written communication skills across all levels of the organization
Strong organizational skills, attention to detail, and ability to manage multiple priorities
Proven problem-solving capability in a manufacturing environment
Strong business acumen with a broad understanding of customer experience and best practices
Exceptional interpersonal, verbal and written communication skills
Strong proven ability to manage multiple responsibilities and priorities
Excellent organizational skills and attention to detail
Proficient with Microsoft Office Suite

Responsibilities

Lead implementation, monitoring, and continual improvement of the site QMS in alignment with ISO 9001 and the global quality maturity model
Deliver assigned quality objectives and report performance using defined quality KPIs
Lead and manage management review processes and governance activities
Plan and manage internal audits against ISO 9001 and QMS requirements
Support external audits (certification, customer, supplier, and regulatory) and ensure effective closure of findings
Support supplier audits and supplier quality improvement activities
Govern Control of Documented Information (DMC), including procedures, records, certifications, COAs, and MTRs
Lead systematic reduction of product nonconformity through containment, root cause analysis, corrective action, and continuous improvement
Lead quality activities in New Product Introduction (NPI), including NPP, FPP, TFPP, PPAPs, and third-party testing
Manage Change Control Requests (CCRF) for product and process changes using risk-based decision making
Manage customer complaints and contractual quality requirements to effective resolution
Ensure effective quality control, testing, and product release activities
Lead calibration systems and control of laboratory and measurement equipment
Provide regular reporting on quality compliance, risks, and improvement activities to the Group Quality Compliance Manager