Quality Manager
Crescend Technologies LLC•Glendale Heights, IL
•Onsite
About The Position
Under general supervision, performs work of considerable difficulty in Supplier Quality and Quality Management Systems. Measures, tracks, and reports on process performance and continuous improvement initiatives, driving a culture of quality ownership across all departments. Leads the development and continuous improvement of the company’s Quality Management System (QMS) to improve product quality, optimize processes, and lower costs. This position is 100% on-site.
Requirements
- Embrace Crescend’s core values (Innovative, Commitment, Initiative & Intentional)
- Strong knowledge of ISO 9001 quality system requirements
- Proficiency in root cause methodologies (8D, 5 – Whys, Fishbone, etc.)
- Excellent oral and written communication skills
- Proficient with troubleshooting, problem solving, development and influencing others
- Advanced skills in causal analysis and closed-looped corrective action programs with ability to coach, mentor and train production team members and technical subject matter experts
- Proficient with Microsoft applications including Excel, Outlook, PowerPoint, Word.
- Experience with Enterprise Resource planning (ERP) systems
Nice To Haves
- American Society for Quality (ASQ) certification preferred
- Electronic assembly
- Proficient in ERP platform Epicor
Responsibilities
- Develops, deploys, and measures process quality measurements (i.e. customer returns, scrap rates, on-time deliveries. First pass yield, cost of quality, product defects, etc.)
- Identifies areas where improvements in product and process quality can be made by monitoring quality metrics and analyzing underlying data
- Manages and executes the internal audit program, including training internal auditors
- Represents quality department for external audits and certification bodies
- Ensures internal and external audit findings are addressed with timely and effective corrective actions
- Monitors supplier performance and establishes quality action plans
- Interacts with customers to identify opportunities to improve quality, establish feedback within the company, and ensure effective correction action is implemented
- Leads product failure investigations; identifies and resolves product-related quality issues
- Conducts internal manufacturing operations (supplier and products) when necessary
- Reviews and recommends updates to Crescend quality policies
- Trains team on quality policies and continuous improvement methods
- Ensures and documents ISO compliance standards
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
