Quality Manager

Protolabs•Rosemount, MN

38d•Onsite

About The Position

The Quality Manager will enable customer satisfaction by establishing and maintaining Quality systems and practices and will provide leadership to develop a culture of quality and continuous improvement.

Requirements

Bachelorâs degree, or equivalent in a relevant discipline such as Industrial, Manufacturing, or Mechanical Engineering, Science, Statistics, Business or Quality Management, from an accredited college or university.
Strong experience working in manufacturing in a quality role
Multiple years experience leading cross-functional teams
Proficiency with ISO 13485, ISO 9001 and AS9100
Deep and broad understanding of Quality systems and practices and continuous improvement concepts in a manufacturing environment
Able to analyze quality and manufacturing data and solve problems using statistical techniques such as SPC or DOE
Proficiency with problem solving techniques and lean manufacturing
Ability to work in a fast-paced, team-oriented work environment
Ability to work across various functions and with various levels of the organization to drive change
Leader who is approachable and willing to accept good ideas from anywhere and anyone
Good written and oral communication skills: able to communicate complex information to all levels of the organization, and able to prepare data to be presented

Nice To Haves

CQM certification
Strong CMM experience
Experience in a Quality leadership role promoting quality and continuous improvement
Proficiency with other quality systems standards, such as ISO/TS16949
Excellent verbal communication, presentation, training and leadership skills
Experience interfacing with customers and suppliers
Proficiency in PPAP, FMEA, Cpk, Gauge R&R
Previous quality management system audit experience
Proficiency in GD&T

Responsibilities

Set and maintain Protolabs quality standards and give direction to the Quality Control team.
Ensure manufactured parts meet company acceptance criteria and customer specifications.
Monitor process performance and use data to drive continuous improvement and reduce rework/nonconformance.
Lead root cause analysis, recommend corrective actions, and coach problemâsolving teams.
Facilitate kaizen events and lead process improvement projects.
Work handsâon in manufacturing to refine processes and improve product quality.
Train staff in Lean and quality tools (VSM, DMAIC, DFSS, Kanban, flow creation, 5S).
Establish and maintain quality assurance procedures and certifications (ISO 13485, ISOâ9001 & AS9100).
Develop and monitor QMS KPIs (e.g., corrective action closure and effectiveness).
Coordinate crossâfunctionally (Sales, CS, Purchasing, Engineering, Manufacturing) to resolve customer complaints.
Support internal and external customers in visits, tours, audits and training.
Hire, develop, and mentor quality personnel.
Perform other duties as assigned.