Quality Manager

Oxco•Milwaukee, WI

About The Position

Founded in 1993 by Chris Gorenc, Converted Products Inc. began as a slitting and die cutting business in Milwaukee. Through innovation and strong relationships, the company expanded to include sheeting and ultrasonic laminating, tripling in size and relocating to a larger facility five years later. In February 2025, Converted Products was acquired by OXCO, LLCa Fort Mill, SC-based custom non-woven converter founded the same year by Jeff and Erich Meier, who share Chris' entrepreneurial spirit and customer-first values. Role Summary Responsible for investigation and resolution of all nonconformances within the organization including, customer complaints, supplier issues, and internal processes. Responsibility also includes producing and distributing key quality measurements, training quality technicians, and maintaining the ISO Quality Management System.

Requirements

College Degree (4 Year) or equivalent Quality Manager experience
5 years experience in manufacturing facility
Experienced as Management Representative or internal auditor for ISO:9001
Computer - proficient with Microsoft Outlook, Word and Excel
Mathematical reasoning - perform mathematical and measurement conversions
High attention to detail accuracy in entering data and in communicating information with others; ability to see errors and identify inconsistencies
Problem Solving work independently and with others to resolve issues
Collaboration Work effectively with sales team and other personnel to achieve established outcomes
Communication Excellent verbal and written communication
Multi-tasking Ability to manage and complete multiple tasks with deadlines

Responsibilities

Act as a champion for change within the department and across Converted Products.
Drive continuous improvement in all aspects of the accountability areas below.
Ensure direct reports are properly utilizing systems, technology, and policies and procedures prescribed by Converted Products.
Provide training or corrective action to ensure these obligations are met.
Exhibit executive level decision-making, cross-functional teamwork, problem solving, and policy development.
Adhere to Converted Products mission, values, standards, policies and procedures.
Proactively ensure personal awareness of policies before acting.
Develop direct reports and department members and hold them accountable to Converted Products standards.
Provide meaningful interaction, coaching, and feedback to team members on a routine basis
Initiate corrective action and recommend employment actions, in conjunction with functional leadership and HR when situations warrant
Suggest best practices
Direct weekly progress meetings
Participate in quarterly strategy meetings
Pursue personal and professional development
Raise any issues or concerns that arise during day-to-day work to functional leadership.
Develop quality program for supplier audits
Conduct root cause analysis
Maintain quality system
Problem solve and prescribe solutions
Troubleshoot
Manage preventative actions
Conduct proactive risk assessment
Educate CONVERTED PRODUCTS team on information as needed
Design and conduct quality training
Audit manufacturing processes on all shifts (Receiving, Production, Shipping)
Oversee ISO program
Interact with ISO Auditor (external)
Conduct walk-throughs with customers and customer auditors
Prepare customer PPAPs and Control Plans
Maintain quality metrics
Manage all regulatory documents
Manage Certificates of Analysis
Coach and mentor team
Manage and develop team
Hold direct reports accountable
Model behaviors that reflect the Converted Products core values and Valued Colleague Pledge
Conduct semi-annual performance reviews
Responsible for the overall department performance
Collaborate with Business Development, Production Management, Plant Management Management and Sales
Contribute to product specifications
Communicate solutions to customers
Keep Director of Sales updated
Visit customer sites as needed
Design and conduct quality orientation program
Participate in daily operations meetings
Manage corrective actions