Quality Manager

Global Cellulose Fibers•Vanceboro, NC

21d•$101,000 - $134,800•Onsite

About The Position

The Quality Manager at New Bern Mill, a key part of Global Cellulose Fibers Pulp Business, is responsible for ensuring deliverables comply with required standards. This role oversees the collection, measurement, analysis, and reporting of program performance metrics. The Quality Manager will coordinate with program and operations management to identify and implement corrective actions, support and validate process improvement initiatives, and serve as the management representative for the mill's ISO 9001 certification. The position reports to the Product Performance Manager. Responsibilities include training personnel on tools, fixtures, record management, and inspection/test protocols, performing inspection activities to supplement staffing, and reviewing inspection results from quality personnel. The role also involves leading the Quality Support Team to maximize engagement and results, assisting operations with root-cause analysis and corrective/preventative actions for non-conformances and customer complaints, and managing the identification, segregation, review, and disposition of non-conforming product. Additionally, the Quality Manager will maintain calibration records for test equipment, ensure quality-related procedures are in place and sustained, and coordinate internal and external test lab requirements. In conjunction with the Product Performance Manager, the role evaluates incoming customer complaints, completes disposition reports, and manages quarantine areas. The Quality Manager will understand customer requirements and how they are managed via Product Grade Specifications, support internal and external customer requirements, and collaborate with GCF corporate support on system-wide quality continuous improvement programs. This includes coordinating Quality Training (High Risk & Product Safety), supporting Quality Action reporting metrics, and assisting with root-cause analysis for internal and external non-conformances. The position also involves participating in design reviews, customer product trials, and qualification processes, providing input on product definitions and identifying opportunities for improvement. The Quality Manager will be the site coordinator for Quality Observations, Quality Learning Events, and the Pest Control program. The role requires willingness to travel up to 25% and provide support outside normal business hours, including nights and weekends, to meet customer needs 24/7. Key responsibilities also include serving as Management Representative for ISO 9001 certification, owning the Quality Manual, coordinating ISO 9001 audits, working with various departments to sustain audit processes, and leading quality-related meetings and management reviews.

Requirements

BS degree in engineering; in an applied science, engineering field, or similar degree
Five (5)+ years of Quality Assurance experience or 7-10 years of paper mill production or paper mill process engineering
Excellent leadership skills
Proven commitment to safety and safety processes
ISO working knowledge with internal audit leadership experience
Quality Engineering background with experience in Root Cause and Corrective / Preventative Action, structured problem solving and risk mitigation methods
Demonstrated exceptional written, oral communication, and meeting facilitation skills
Proficient in Microsoft Office
General knowledge of basic statistical quality control (SQC)
Strong project management skills with high level of accuracy and attention to detail
Proficient with Omega and site coordinator for Proficy and other critical business software for quality. (quality management systems)
Prior experience in quality assurance and quality management systems for product manufacturing
Demonstrated experience as primary communication interface with contractors, manufacturing leaders, and suppliers, including internal and external customers
Experience implementing and maintaining safety initiatives
Change Management experience
Experience working in a High Performance Work Systems
Leadership experience working in a quality focused environment
Knowledge of and leadership in papermill safety practices

Nice To Haves

Experience in the pulp and paper industry is preferred but not required
Managerial or supervisory experience a plus

Responsibilities

Monitors for deliverables to be compliant with required standards
Oversees collection, measuring, analysis, and reporting of program performance metrics
Coordinates with program & operations management positions to identify and implement corrective actions as appropriate
Supports, documents, and validates process improvement initiatives
Serves as management representative for New Bern Mill ISO 9001 certification
Trains personnel on related tools and fixtures, record management, and inspection / test protocol
Performs inspection activities as required to supplement facility staffing levels
Reviews operations and quality personnel inspection results
Leads the Quality Support Team ensuring team members' relations, efforts and processes are in place to maximize team member engagement and results
Provides assistance to operations in their development of root-cause analysis and corrective/preventative actions implemented to address non-conformances from external customer complaints
Assists in internal product disposition, investigation, and internal response
Works with operations ensuring non-conforming product is properly identified, segregated, reviewed, and disposed in accordance with product grade requirements
Maintains or supports all calibration records of precision test equipment and support tools
Works with operations to ensure quality-related procedures and processes are in place and sustained
Coordinates internal and external test lab requirements
Evaluates incoming customer complaints on damaged product
Completes customer external disposition reports as required
Manages the quarantine and cull area
Understands customer requirements and how it is managed via Product Grade Specifications
Understands and supports internal and external customer requirements
Works closely with GCF corporate support including Innovation Center, Global Quality Resources and Subject Matter Experts on GCF system-wide quality continuous improvement programs
Coordinates Quality Training (High Risk & Product Safety) for team members, new hires, new roles, supporting quality, and contractors
Supports Quality Action reporting metrics
Provides data for tracking metrics – typical metrics include, but not limited to, internal defect recording and mitigation, scorecards, KPIs, pest control trending data, & other facility base measure (s) and supplier performance
Assists and coordinates with Operations and Maintenance in their development of root-cause analysis and corrective/preventive actions implemented to address non-conformances both internal and external (customer complaints)
Participates in internal and external design reviews / customer product trials / qualification and equipment installation qualification, providing input on definition of product sufficient to allow inspection and prior production / field issues pertinent to the configuration under review opportunities for improvement and optimization based on failure analysis outcomes
Site coordinator for Quality Observations, Quality Learning Events, and Pest Control program
Serves as Management Representative for New Bern Mill– ISO 9001 certification
Quality Manual owner
Coordinates ISO 9001 Mill External and Internal Audits
Works with Business Units Managers, Area Process Managers, Maintenance, and Engineering to identify and sustain Internal and External Audit Processes throughout the year
Leads and facilitates all quality activities, but not limited to quality weekly meetings, quarterly quality crew meetings, quarterly EMS/QMS, and management review with Leadership