Quality Manager

Multimatic•Lewisburg, TN

23d

About The Position

The Quality Manager is responsible for ensuring that the company's products meet required quality standards and customer expectations. This role involves liaising with customers, directing quality staff, monitoring production, managing quarantined goods, and ensuring compliance with quality management systems like ISO9001/IATF 16949. The Quality Manager also plays a key role in health and safety, reporting, continuous improvement initiatives, and team management, including performance evaluations, training, and budget preparation.

Requirements

Knowledge of PPAP requirements.
Understanding of ISO9001/IATF 16949 standards.
Familiarity with health and safety rules and housekeeping principles.
Ability to prepare reports and key measurable indicators.
Experience in conducting corrective actions.
Experience in attending management meetings.
Experience in heading layered process audits (LPA).
Experience in conducting department start-up meetings.
Ability to provide oversight, direction, and delegate responsibilities.
Experience in managing performance, including employee evaluations.
Ability to coach, counsel, mentor, and discipline employees.
Experience in interviewing and selecting candidates.
Ability to determine employee development and training needs.
Experience in preparing annual training plans.
Ability to complete training effectiveness evaluation forms.
Experience in succession planning and career development.
Ability to assist with job analysis.
Experience in preparing departmental budgets.
Knowledge of departmental and general procedures.
Adherence to all company safety rules, responsibilities, policies, and procedures, including legislative requirements of the OHSA.
Adoption, practice, and promotion of Kaizen principles.
Participation in Kaizen and GEAR activities.
Encouragement of continuous improvement efforts.
Ensuring submission of individual and team GEARs.
Appropriate handling of sensitive information and maintenance of confidentiality.
Observation of the Multimatic Environmental Policy.

Responsibilities

Liaise with customers and coordinate with staff and internal departments to effectively meet PPAP requirements for the introduction of new products, and subsequent revisions of engineering changes.
Direct quality staff to effectively monitor production to consistent required quality levels.
Monitor and assist in the dispositioning of quarantined goods, with the goal of maintaining zero inventory in these areas.
Keep management informed of quality product and liaison with all plant departments and customers.
Monitor plant scrap and rework, customer rejections and returns.
In the event of receiving a customer concern (verbal or electronic), issue a customer/concern report to the MDS team.
Stop further processing and inform the area supervisor or manager responsible when becoming aware that a product or process is in non-conformance.
Ensure business system is established, implemented and maintained in accordance with the current ISO9001/IATF 16949 standards, corporate and customer specific requirements.
Ensure compliance to all health and safety rules and housekeeping principals. Ensure substandard conditions and practices identified in plant safety audits are corrected.
Prepare reports and key measurable indicators each month. Carry out corrective actions if necessary and report information out in a monthly management review meeting.
Attend management report-out meeting on a weekly basis; Production and Fast Response Meetings on a daily basis.
Head the layered process audits (LPA) process and assure compliance as required.
Conduct department start-up meetings on a daily basis.
Provide oversight and direction and delegate responsibilities to all members in the department.
Manage performance: communicate job expectations and conduct employee evaluations for all department members on an end of probation basis and an annual basis.
Coach, counsel, mentor and discipline employees with the assistance of human resources and senior management as necessary.
Work with human resources to interview and select candidates to fill vacancies within the department.
Determine employee development and/or training needs for department members on an annual basis. Prepare annual training plan and submit to the human resources department.
Complete training effectiveness evaluation forms and submit to the human resources department.
Participate in succession planning activities including career development.
Assist with job analysis on a yearly basis.
Prepare departmental budget on an annual basis.
Follow all departmental and general procedures where applicable.
Perform other duties as assigned by the General Manager.
Abide by all company safety rules, responsibilities, policies, and procedures including the legislative requirements of the OHSA.
Adopt, practice, and promote Kaizen principles; participate in Kaizen and GEAR activities. Encourage continuous improvement efforts within the department and ensure submission of individual and team GEARs to achieve one hundred percent participation.
Appropriately handle sensitive information and maintain confidentiality at all times.
Observe the Multimatic Environmental Policy and agree to immediately contact a manager at Multimatic if I observe, create, or contribute to a condition that may adversely impact the environment.