Quality Manager
About The Position
Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed. Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system. Reports the effectiveness of the Quality Management System at regular management meetings. Supports regulatory compliance and certification requirements. Assists in implementing and maintaining Customer Satisfaction Management Process. Performs all functions related to Quality Assurance for a start-up or expansion. Engage the operations team and the customer to ensure achievement of business objectives. Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma. Provide training on Quality Assurance topics to identified employees. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. May lead Continuous Improvement projects as necessary. Exerts some influence on the overall objectives and long range goals of the organization. Managing Diversity & Inclusion. Performs other duties as assigned.
Requirements
- Bachelor's degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.
- Seven (7) years or more experience Operational Management
- Five (5) years or more experience Quality Management/Process Improvement
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Comfort around higher management
- Ability to build strong customer relationships.
- Effective leadership skills.
- Decision quality, managerial courage
- Friendly and service-oriented.
- Approachability
- Seeks to acquire knowledge in area of specialty.
- Highly thorough and dependable.
- Perseverance, integrity and trust
- Demonstrates problem solving skills.
- Develops and delivers effective presentations.
- Business acumen
- Builds and manages effective teams.
- Ability to direct others
- Ability to be comfortable and effective with issues that lack clarity, structure or certainty.
- Strong verbal and written communication skills.
- Ability to work independently and as a member of a team.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Detail oriented with excellent follow-up practices
- MS Office; advanced level.
- MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred.
- Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.
Nice To Haves
- Bi-lingual (Spanish) preferred
- Experience with Food Grade preferred
- Experience with SQF and/or HACCP preferred
- Certified Six Sigma Green Belt (1 Year, preferred).
- Other ASQ's Certified Quality Auditor (1 Year, preferred).
Responsibilities
- Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards.
- Implements a standardized corrective action system
- Reports the effectiveness of the Quality Management System at regular management meetings
- Supports regulatory compliance and certification requirements
- Assists in implementing and maintaining Customer Satisfaction Management Process
- Performs all functions related to Quality Assurance for a start-up or expansion
- Engage the operations team and the customer to ensure achievement of business objectives
- Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma
- Provide training on Quality Assurance topics to identified employees
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
- May lead Continuous Improvement projects as necessary
- Exerts some influence on the overall objectives and long range goals of the organization
- Managing Diversity & Inclusion
- Performs other duties as assigned.
Benefits
- Medical, Dental, Vision Benefits start at 30 Days
- 401 (K) Savings Plan with a company match
- Discounted employee stock purchase options
- Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
- All major holidays paid and Paid time off within your first year
- Up to 12 weeks paid maternity leave
- comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
