Quality Manager - Life Sciences

Langham Logistics, Inc•Easton, PA

1d•Onsite

About The Position

The Quality Manager will lead the quality control function of our Easton, PA startup life science warehouse and distribution facility. This role acts as the primary authority for all decisions affecting quality aspects of the operations, including processes, policies, work instructions, and implemented practices. The Quality Manager will interface directly with the respective quality counterparts of all clients serviced from the Easton, PA location. This role drives the quality culture, establishes policies and procedures, oversees the implementation of learning management tools, and acts as the liaison for all regulatory agency interactions, ensuring compliance with client quality standards for pharmaceutical distribution operations. The position oversees Quality Specialist personnel and is accountable for all quality measures of performance for the operations.

Requirements

Bachelor's Degree in Pharmacy, Chemistry, Biology, or relevant discipline.
10 to 15 years QA/QC experience in the pharmaceutical industry.
Demonstrated teamwork, initiative, and problem-solving skills.
Strong analytical, planning and organizational skills with evidence of attention to details.
Mastery of current Good Manufacturing, Good Distribution, and Good Documentation Practices, as they apply to pharmaceutical distribution operations.
Good Communication and Interpersonal Skills a must.
Ability to speak and write English.
Strong leadership characteristics and ability to lead in an operations setting is desired.

Nice To Haves

Master’s Degree will be considered a plus.
Spanish fluency will be considered a plus.

Responsibilities

Oversees Quality Indicators
Drives the development of quality culture, strategy, policy, warehouse team objectives and overall processes affecting Quality Assurance in conjunction with clients.
Interprets and applies applicable GxP regulations/policies to unique and often complex issues.
Manages internal and external, routine and non-routine audits/assessments as well as quality projects related to regulatory inspections and potential non-compliance observations.
In partnership with the Operations Manager (APX), manages resources, priorities, schedules and/or projects to assure delivery of the operational quality objectives.
Leads all projects, programs or team development activities that have GxP compliance implications.
Contributes to a quality culture environment that optimizes employee productivity and participation and adds value to the client.
Develops warehouse operations team skill sets and knowledge base to ensure ongoing compliance with evolving regulations and expectations for quality performance from the client(s).
Directs the activities of one or more direct reports and/or leads a matrix team or business processes, as required for effective management of the quality program.
Actively engages in risk management activities to identify effective risk management strategies including the escalation of risks and their solutions.
Acts as a coach, mentor or trainer to develop a passion for quality in others.
Proactively identifies, communicates, and monitors business/regulatory changes that could impact the quality position of the warehouse operations.
Provides suitable recommendations/mutual solutions that show measurable quality improvement and added value to internal/external customers.
Engages with the business in strategic/operational decisions on behalf of the client(s).
Facilitates Achievement of Operations and Quality Performance Expectations
Provides Langham leadership with updates on quality measures and performance for the overall warehouse and distribution operations in Phoenix.
Prepares and presents account level quality performance to Langham leadership on a quarterly basis.
Acts as new and existing account quality lead on behalf of Langham Logistics with responsibility for providing new clients with in-depth analysis on quality programs and metrics available through Langham Logistics business out of the Phoenix location.
Maintains Customer Expectations
Represents Langham Logistics at customer meetings and quarterly business reviews to provide information and updates on quality performance of the operations.
Continually monitors CQA’s and CPP’s of the operations and makes recommendations on revised policies and procedures in order to maintain world class quality performance.
Serves as the point of contact for client quality requests including reporting, investigations, training updates, inspections and CAPA’s.
Facilitates exceptional response to routine and non-routine client requests for data, fulfilment, reporting, customer service support, problem resolution/investigations, and other operational or quality initiatives.
Manages Performance and Systems Reporting
Reviews performance metrics to ensure operations personnel adhere to company and client standards, policies, procedures, and defined goals.
Reviews and analyzes quality metrics to identify recommendations for operational improvements on a continual basis.