Account Manager, Life Sciences

Trial Library•San Francisco, CA

2d•Hybrid

About The Position

Trial Library is seeking an Account Manager, Life Sciences to manage and grow a portfolio of assigned accounts. This role involves nurturing client relationships, identifying new opportunities within existing accounts, and guiding these opportunities through the sales process from discovery to contract execution. The Account Manager will collaborate with the commercial and customer success teams to ensure account health and expansion. While occasional lead generation may be necessary, the primary focus is on existing accounts. This position is ideal for individuals with a strong understanding of the clinical trial landscape and clinical operations, combined with excellent relationship-building and sales skills.

Requirements

Hands-on background in clinical trial operations (e.g., CRA, site coordinator, CRO project support, sponsor-side trial management, or similar), giving you credibility and fluency when speaking with sponsors and sites.
Experience supporting patient recruitment, retention, or site support services.
Direct sales pitching experience: comfortable sitting face-to-face with clients to pitch services, present proposals, and close deals.
A track record of managing and growing client relationships, identifying expansion opportunities, and closing deals in a clinical research context.
Strong ability to build rapport and trust with sponsors and clients, translating technical/operational knowledge into a compelling client conversation.
Excellent written and verbal communication skills, comfortable running discovery calls, delivering proposals, and negotiating terms.
Highly organized, self-motivated, and comfortable owning an account book and its pipeline independently.
Experience with CRM tools (e.g., Salesforce) and a commitment to clean, consistent data hygiene.

Nice To Haves

Existing network or relationships within sponsor, CRO, or site organizations.
Familiarity with specific therapeutic areas relevant to Trial Library's current client base.

Responsibilities

Serve as the primary point of contact for an assigned book of accounts, building trust and staying close to evolving study needs to identify where Trial Library can add value.
Proactively surface new opportunities within assigned accounts, such as additional studies, expanded scope, new therapeutic areas, through regular check-ins and relationship-building.
Run discovery calls to understand an account’s trial needs, patient recruitment challenges, and decision-making process; qualify opportunities and prioritize pipeline accordingly.
Build and present tailored proposals and pricing that speak directly to an account’s study design, therapeutic area, and recruitment/retention goals.
Manage relationships through the full sales cycle, keeping momentum through follow-ups, objection handling, and internal coordination, all the way to contract execution.
Partner with legal and leadership to finalize contract terms and ensure a clean, accurate handoff into onboarding.
Maintain accurate, up-to-date records of account activity, opportunities, and pipeline in the CRM to support forecasting and reporting.
Work closely with Commercial teams and Customer Success to ensure assigned accounts sustain long-term retention and growth.
From time to time, support broader pipeline efforts by prospecting new clients, sponsors, or CROs through outbound outreach, networking, or referrals.

Benefits

Comprehensive medical, dental, and vision coverage for employees and eligible dependents
Disability, life, and supplemental insurance options
Flexible paid time off
Observed company holidays
One-time home office stipend
401(k) program
Pre-tax HSA and FSA options
Commuter benefits
Financial wellness resources
Access to legal protection plans
Voluntary benefit offerings including pet wellness support
Domestic partner coverage