Quality Manager

Standex•Concord, NH

20d

About The Position

The Quality Manager will drive quality improvement efforts to establish and enforce an effective Quality Management System (QMS). This role involves managing supplier quality, implementing an internal surveillance audit process, and establishing cross-functional training programs. The Quality Manager will also lead facility quality efforts, define operational procedures, and ensure adherence to quality standards and industry/government requirements. Collaboration with other quality organizations to share best practices and standardization across business units is key. The role requires monitoring the performance of the QMS through data analysis, working with the facility management team to achieve financial objectives, reduce customer credits, and prevent systemic issues. Additionally, the Quality Manager will maintain professional knowledge and participate in special projects.

Requirements

Bachelor’s degree in Engineering
Minimum of 5 years in a leadership role in one or more of the areas of quality or engineering
Demonstrated problem solver with direct experience coaching, teaching, and applying Lean Sigma, six sigma, and/or lean manufacturing techniques.
Skilled in statistical process control, change management, and legacy quality tools such as PDCA, FMEA, control plans, etc required.
Skilled in ISO9001 and AS9100 requirements

Responsibilities

Drives quality improvement efforts to establish and enforce an effective Quality Management System (QMS).
Manages supplier quality and ensures a process is in place to provide feedback to suppliers when defects are found and ensures corrective actions are received.
Implements and maintains internal surveillance audit process focused on ensuring adherence to the QMS.
Establishes cross-functional training programs in order to ensure quality technicians for skilled in quality testing methods and internal auditing.
Coaches and develops plant Quality Technicians in the effective use of quality tools such as process audits, root cause countermeasure (PDCA), measurement systems analysis (MSA), statistical process control (SPC), and quality management systems (QMS).
Leads the facility quality efforts and defines areas of responsibility, personnel requirements, and operational procedures.
Establishes an effective quality management system by updating the quality assurance manual and procedures.
Ensures that Change Management procedures are followed and communicated to all affected associates.
Reviews and standardizes control plans, closed-loop corrective action systems, and quality management systems in all plants.
Assures adherence to the internal audit plan to verify plant adherence to the quality management system.
Assures supplier quality by enforcing quality assurance standards, policies, and industry/government requirements.
Collaborate with other members of the quality organization to share best practices and ensure standardization across business units.
Monitors the performance of the Quality Management System through data analysis and adherence to standards.
Works with the facility management team to achieve overall financial objectives, reduce customer credits by making fiscally responsible business decisions and initiate corrective actions to prevent systemic issues from occurring.
Monitor KPI: Scrap, RMA, Suppliers quality index, etc., and create countermeasures when goals are not achieved.
Work with a CSC (Sense of Crisis, Sense of Speed, and Sense of Communication) mindset.
Maintains professional and technical knowledge by attending educational workshops, achieving certifications, establishing personal networks, and participating in professional societies.
Participates in special projects and performs other duties as assigned.