Quality Manager Canada - Wellbeing Collective

Unilever•Toronto, ON

4d•Onsite

About The Position

The Global Wellbeing team is focused on one of Unilever’s largest growth opportunities – the €140bn Wellbeing space defined by Vitamins, Minerals, and Supplements (VMS). Unilever’s Wellbeing Collective Group (WBC) holds the company’s health and wellness brands and the portfolio of brands that includes Equilibra (Italy) and US acquired brands Olly, Liquid IV, Nutrafol, SmartyPants, Welly and Onnit. Each brand is completely unique and focused on giving consumers superior experiences within their respective spaces and target segments. We are committed to continuing to grow this strategic business for Unilever by leveraging the full strength of Unilever’s capabilities and expanding the reach of our portfolio internationally. We work in an agile, fast-moving environment, collaboratively within the team and with our Unilever colleagues around the world. We work in a project-based, networked way where everyone needs to be able to take a step back and think strategically, as well as roll up their sleeves and get their hands dirty, to be entrepreneurial and experiment, as well as bring in the best of Unilever and work the structures of a large company, and to take charge and lead, as well as follow and support others.

Requirements

Strong expertise in GMP, Quality Systems, and regulated markets.
Proven experience managing innovation pipelines and post launch quality activities.
Demonstrated people leadership, including oversight of contractor or temporary resources.
Strong stakeholder management, influencing, and risk based decision making skills.
Bachelor’s degree in pharmacy, Food Engineering, Chemical Engineering, Biotechnology, or related fields.
Experience in Quality Assurance/Quality Control within consumer goods, nutraceuticals, supplements, or food industry.
Knowledge and experience with Canadian Food and NHP Regulations and associated guidelines
Knowledge of SAP, QMS, SOPs, CAPA, and fundamental quality processes.
Familiarity with product specifications, CoAs, analytical results, and quality investigations.
Experience with post launch monitoring and operational quality controls.
Strong ownership mentality and accountability.
Excellent communication and cross functional collaboration skills.
Ability to work independently as an external contractor.
High level of organization, discipline, and attention to detail.
Demonstrated experience supporting product launches, renovations, and regulated markets.

Nice To Haves

Experience with North American suppliers is an asset.

Responsibilities

Own and ensure Health Canada GMP and NHP quality compliance for all WBC products commercialized in Canada.
Act as QA lead for market readiness, ensuring all quality deliverables (release, stability, specs, ICQA, CC) are completed and approved prior to launch.
Lead post launch quality oversight, including complaints management, investigations, market deviations, concessions, and risk assessment.
Ensure consumer/ customer complaints are handled with speed for closure. Coordinated with various supplying sites/ OpCos (Operating Companies) for fact based and logical reply to the consumer.
Maintain and improve Canadian QMS performance, audits, self assessments, and compliance indicators.
Lead and contribute the geo-expansion projects for Canada as per the business growth aspirations.
Collaborate with the US supplying operating companies and contract manufacturers externally (within Canada and overseas) for quality relates matters including Quality Control activities, food safety, compliance and drive to resolve them with logical conclusion.
Provide QA leadership for innovation, renovation, and change control activities, aligned with WBC and global Quality governance.
Ensure Technical Transfer, ICQA, Change Controls, and Stability strategies are robust, compliant, and delivered OTIF.
Partner with Global QA, R&D, Regulatory, Supply Chain, and external CMs/laboratories to enable speed to market without increasing risk.
Directly manage a temporary Quality Coordinator (contractor) supporting Canadian quality activities.
Define priorities, delegate tasks, review deliverables, and provide technical guidance to ensure quality execution and compliance.
Ensure continuity of operations during periods of high project volume and critical launches.
Coach and develop quality capability within the Canada scope, even within a temporary resource model.
Own deployment and effective usage of QualityOne (Veeva) for Canada related NCRs, CCs, investigations, and documentation.
Drive harmonization between global WBC quality processes and local Canadian requirements, ensuring clarity of responsibilities across functions.
Identify opportunities for process simplification, standardization, and efficiency gains.
Act as the primary Quality point of contact for Canada within Wellbeing IE.
Provide clear, risk based quality recommendations to senior stakeholders and decision boards.
Train and educate cross functional teams on Quality, GMP, and Health Canada expectations.
Represent Quality in governance, escalation, and business decision forums.
Own post launch Quality for the Canadian market, acting as the primary MQO Quality lead.
Lead and govern: Consumer and customer complaints management, including investigations and trend analysis, Market deviations, concessions, and escalations, Stability monitoring and shelf life management, Ongoing risk assessment for existing SKUs.
Ensure timely, compliant closure of all quality events, with clear root cause analysis and sustainable actions.
Protect consumer safety, compliance status, and brand reputation through strong MQO controls.