Quality Manager
About The Position
The Quality Manager develops, implements, and maintains technical quality assurance and control systems and activities. This role defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of products. The Quality Manager participates in the review of new products to contribute quality requirements and considerations, and assists product support areas in gathering and analyzing data. This position selects, develops, and evaluates personnel to ensure efficient operation and works with suppliers to ensure customer requirements are met and exceeded.
Requirements
- Bachelor degree in technical field.
- Experience managing budgetary responsibilities of a Quality department.
- Excellent written, verbal, communication skills.
- Good organization skills with the ability to lead and manage multiple projects, priorities, and goal-oriented.
- Computer skills: Microsoft Office applications.
- ASQ Certified Quality Engineer (or equivalent) required.
Nice To Haves
- MBA/Master’s degree preferred.
Responsibilities
- Establish and set goals for quality and metrics using industry best practices with input from upper management.
- Assist with the development of business metrics.
- Establish a plan to meet quality goals and targets, including facilitating cross-functional teams to participate in the quality planning process.
- Lead the investigation of customer complaints and drive root cause analysis and corrective action.
- Ensure the company’s compliance to ISO 9001, TL 9000 and support compliance to ISO 14001 Standards.
- Lead, supervise, and implement systems for the evaluation of finished products to make sure that customer’s requirements have been met.
- Participate in recertification of product types per industry or customer requirements.
- Champion Lean and Continuous Improvement projects and strategy.
- Supervise Quality Engineering and Lead Auditor.
- Manage, communicate with, and report issues to suppliers and contract manufacturers to ensure that customer and Lightera requirements are met.
- Administer new product introduction process for NWS and Fusion Splicing business units.
- Manage and facilitate Fusion Splicing quality metrics.
- Coordinate efforts with the Lightera Global Quality Leader.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
