Quality Manager

Balanced Body•Sacramento, CA

19d•$120,000 - $150,000•Onsite

About The Position

Balanced Body is seeking a Quality Manager to lead and consolidate quality functions across the entire production flow, from supplier to customer. This role involves establishing a disciplined, criteria-driven quality system, acting as the voice of the customer within the factory, and ensuring the highest standards of product quality. The Quality Manager will own customer-facing quality, develop standards and acceptance criteria, manage the Quality Management System (QMS), oversee supplier quality, lead cross-functional teams, and contribute to growth initiatives like new product launches and facility moves.

Requirements

7+ years of progressive quality experience in discrete manufacturing.
3+ years of experience leading a quality team.
Hands-on ownership of a QMS (QT9 or equivalent), including CAPA, NCP, MRB, and audit management.
Experience with supplier quality, including FAI, PPAP or equivalent, supplier audits, and corrective action follow-through.
Direct customer-facing experience, including complaint resolution, 8D reporting, and managing customer commitments.
Ability to write acceptance criteria suitable for a high-mix, craftsmanship-driven environment.
Proficiency in building metrics and dashboards in Excel; Power BI experience is a plus.

Nice To Haves

Experience with premium consumer, fitness, or furniture products.
ASQ certification (CQM/OE, CQE).
Experience qualifying international manufacturing sources.
Lean or Theory of Constraints background.
New Product Introduction (NPI) experience.
Bilingual English/Spanish.

Responsibilities

Manage customer-facing quality, including complaints, field failures, and warranty claims, driving 8D reports and corrective actions.
Develop and author written acceptance criteria for all part families.
Chair the Material Review Board (MRB) to ensure clear and consistent quality standards.
Drive the QT9 QMS as a living system, managing CAPA, non-conforming product trends, and audit readiness.
Build and maintain leadership dashboards for key quality metrics such as cost of poor quality and first-pass yield.
Establish and manage an end-to-end supplier quality process, including supplier quality agreements, first article inspection, and corrective action follow-through.
Implement structured improvement programs for key suppliers.
Lead weekly quality/supply cadences with the Supply Chain team.
Coach and guide a team of inspectors, technicians, and supplier quality engineers.
Develop quality plans for new product launches.
Qualify new manufacturing sources, including international operations.
Ensure a seamless quality transition during facility moves.