Quality Manager - New Berlin, WI.

Konecranes • New Berlin, WI

6d • $75,000 - $100,000 • Hybrid

About The Position

The Quality Manager leads the Service Supply Organization quality function, establishing process discipline, ISO 9001:2015 compliance, and continuous quality improvement. The role supervises quality staff, manages the complete non-conformity process, owns the Quality Management System, and drives cross-functional accountability for quality outcomes. The role requires physical presence in offices and manufacturing and distribution center locations in New Berlin and Watertown, Wisconsin, with day-to-day travel between locations potentially required. Travel is 10%.

Requirements

• A minimum of 7 years of experience with a company that utilized an ISO 9001 Quality Management System, another recognized QMS, and/or operated with a strong standard process methodology.
• Excellent verbal and written communication skills.
• Strong computer, organizational, and project management skills.
• Demonstrated ability to drive process improvement and manage change across teams.
• Strong technical writing skills.
• Proficiency in all MS Office programs.
• Ability to engage shop floor and cross-functional stakeholders on process discipline.
• Physical presence in offices and manufacturing and distribution center locations is required.

Nice To Haves

• Experience with SharePoint, Adobe, and SAP.
• Bachelor's degree preferred; related experience may be considered in lieu of a formal degree.

Responsibilities

• Manage the complete non-conformity process, including investigation, root cause documentation, corrective action, and closure verification; establish metrics and trending.
• Lead cross-functional process improvement initiatives to reduce quality costs and cycle time.
• Manage quality metrics, KPIs, and reporting to leadership; establish quality performance targets.
• Coordinate with Manufacturing Engineering on process capability studies and design improvements.
• Supervise quality staff; ensure technical competency and adherence to QMS standards.
• Create and maintain documents critical to the Quality Management System, including process documentation, version control, and training materials.
• Manage the Document Control process, including creation, control, and retention in accordance with ISO 9001:2015.
• Perform internal audits of all processes established within the QMS and develop appropriate documented information per ISO 9001:2015 requirements.
• Manage the Training process, including training records for QMS-related documents and staff competency tracking.
• Attend and/or host Management Review Meetings in accordance with ISO 9001:2015 and establish continuous improvement actions.
• Work directly with various departments to establish and continually improve processes and customer satisfaction.
• Perform other duties as assigned.

Benefits

• Medical plan
• Dental plan
• Vision plan
• 401(k) plan with a match from day one
• Identity theft protection
• Accident insurance
• Travel insurance
• Two weeks of vacation per year, prorated for the first year; three weeks after 5–12 years of service; four weeks after 13 or more years of service
• Five days of sick leave per year, prorated the first year after 90 days of service
• Ten paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager