Returns Representative - New Berlin, WI

Henry Schein•New Berlin, WI

1d•$34,381 - $47,275•Onsite

About The Position

The Returns Representative manages and processes customer, technician, branch, and vendor returns in a distribution center. The role involves researching customer accounts, verifying product and inventory information, determining the appropriate disposition of returned merchandise, maintaining accurate documentation, and following company procedures. It requires computer proficiency, attention to detail, problem-solving skills, and effective communication with customers, vendors, and internal departments. The schedule is Monday through Friday, with standard working hours of either 8:00 AM–4:30 PM CST or 7:30 AM–4:00 PM CST after training. This is a fully onsite position at the New Berlin, Wisconsin Distribution Center, and candidates must live within a reasonable commuting distance. The position is based in a distribution center environment and includes physical warehouse work.

Requirements

High school diploma or equivalent.
Basic computer skills, including Microsoft Outlook, Word, and Excel.
Attention to detail and strong problem-solving skills.
Ability to pass machine driver safety training for all required equipment.
Ability to read fine print and distinguish products with similar characteristics, including size, color, and vendor code.
Basic reading, writing, and math skills.
Strong written and verbal communication skills.
Ability to follow instructions, handle multiple assignments, and prioritize tasks effectively.
Strong reconciliation and numerical skills.
Ability to troubleshoot by verifying documentation against product information.
Ability to understand verbal and written instructions.
Ability to interact effectively with team members, customers, vendors, and business partners.
Self-starter with strong follow-up skills and the ability to evaluate information and make sound decisions.
Ability to grasp, bend, stand, reach above shoulder height, and walk extensively throughout the warehouse.
Ability to lift and push or pull up to 50 pounds.
Ability to work while standing and walking on concrete floors for extended periods.
Ability to stand while operating equipment, bearing full weight on both feet.
Ability to perform multiple, repeated, and sustained hand-eye movements while using a computer keyboard and screen.

Nice To Haves

Experience with basic warehousing operations.
Knowledge of HSI systems, including A system (Credit & Returns, NSP, Customer Service).

Responsibilities

Process customer, technician, and branch overstock returns in accordance with department guidelines.
Move returned merchandise within the department using a hand pallet jack or cart.
Determine the appropriate disposition of returned products to maximize return on investment, including identifying and handling hazardous materials properly.
Research customer accounts and credit information across multiple computer systems.
Process, pack, and document products returned to vendors for credit or replacement.
Coordinate with internal customers and departments, including Accounts Payable, Merchandising, and Shipping, and maintain records of significant interactions.
Communicate with business partners by phone and email to obtain return authorizations for warranty, core, and non-needed returns.
Maintain shared and individual tracking spreadsheets with other Returns Team Members.
Verify item codes, serial numbers, lot numbers, expiration dates, and links to original purchase orders when researching returns.
Provide management with regular reporting on product- and vendor-related information.
Receive, process, and create monthly inventory transfers to and from core Distribution Centers.
Communicate professionally with customers, technicians, field representatives, and business partners by phone and email.
Meet company standards for work quantity and quality and comply with company policies, procedures, and workplace conduct standards.
Participate in special projects and perform other assigned or reasonably related duties.