Quality Manager

Freudenberg • Bristol, NH

1d

About The Position

The Quality Manager will be responsible for developing and improving systems and processes, managing key performance indicators, resolving customer claims, and championing audits. This role involves collaborating with various teams to ensure alignment with global standards and customer needs, while also driving continuous improvement efforts within the site's quality performance. The position also requires active participation in corporate quality initiatives and delivering comprehensive quality training.

Requirements

• Bachelor degree required.
• 5 years of experience in a manufacturing environment.
• 5 years of Quality Experience
• Must be computer proficient in standard Microsoft software programs.
• Must be able to maintain confidentiality in all aspects of the function.
• Must have excellent communications skills (oral, written and presentation) skills.
• Must be able to maintain effective working relationship with associates, managers along with outside business associates and contacts.

Responsibilities

• Improve and maintain the Quality Management System and processes, ensuring alignment with global standards and customer needs.
• Collaborate closely with Sales to comprehend customer contracts, supplier quality, and warranty requirements, while also partnering with Engineering & Operations Teams on comprehensive warranty return analysis.
• Outline, monitor, and improve Key Performance Indicators, ensuring on-track performance and developing action plans for enhancement.
• Collaborate with site quality team to identify and enhance Quality performance, supporting corporate projects focused on Quality improvement efforts.
• Implement and maintain the Claim Management Process, leading root-cause analyses and corrective actions to resolve customer complaints effectively.
• Collaborate with the Sales team on the analysis of customer contracts and negotiate customer letters, while focusing on risk reduction.
• Facilitate internal, external, and customer audits, ensuring adherence to standards and driving improvement through action plans and cross-site audits.
• Actively participates in scheduled Quality meetings and summits, collaborating with peers and corporate entities to develop and execute process standards and guidelines.
• Ensures the delivery of required Quality training across the site, leveraging internal and external resources to uphold standards and foster continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees