Quality Manager
About The Position
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. The Manager Quality is responsible for managing the receiving inspection team in Houston and also the non-conforming product inventory to disposition. This team also supports the Customer Experience Product Support team for questions about material in stock. Visual Comfort Offers: Work-Life Balance: Monday – Friday, 7:00am – 4:00pm Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement. Paid Time Off: Generous vacation accrual and paid time off policies. Holidays: 7 paid holidays per year, in addition to 2 floating holidays. Compensation: Competitive compensation plan Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date. Insurance: Company-provided life insurance and short-term disability coverage. Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
Requirements
- 5 years’ previous experience in Quality Management and previous experience in Warehouse Operations Management and inventory
- Bachelor’s Degree or equivalent in work experience
- Strong aptitude for and proficiency navigating in ERPs (JDE)
- Exceptional organizational and time management skills, with a strong attention to detail
- Ability to prioritize and handle multiple tasks and changing priorities
- Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
- Demonstrate exceptional communication across all contact channels, including email, chat and phone
- Must exhibit proficient analytical and computer skills, including word processing, spreadsheets, and outlook
- Proven background in use of quality tools including but not limited to six sigma, DMAIC, root cause / 8D
- Ability to lead cross-functional teams
- Available to work a flexible schedule including weekends, early mornings, late evenings
- Equivalent combinations of education and experience will be considered for this role
Nice To Haves
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
Responsibilities
- Manage receiving inspection of product coming in from suppliers
- Collaborate cross-functionally with engineering, manufacturing, customer experience, supplier quality and supply chain teams to address and prevent product quality issues.
- Maintain detailed records of inspections
- Generate regular quality reports and metrics for leadership review, highlighting trends, root causes, and resolution status.
- Support new product development teams by performing FAI (first article inspections)
- Support the Customer Experience Product Support team with stock reviews
- Manage all non-conforming inventory and assure rapid disposition
- Initiate rework of defective product with production as needed
Benefits
- Work-Life Balance: Monday – Friday, 7:00am – 4:00pm
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive compensation plan
- Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
