Quality Manager

TTM•Salem, NH

17h•Onsite

About The Position

The Quality Manager is responsible for leading all aspects of the Quality Management System (QMS) and quality operations at the Salem facility. This position provides strategic and operational leadership for Quality Assurance, Quality Control Inspection, Calibration, Compliance, and Continuous Improvement activities to ensure products consistently meet customer, regulatory, and industry requirements. The Quality Manager develops and executes quality strategies that support operational excellence, customer satisfaction, regulatory compliance, and business objectives. This role partners closely with Operations, Engineering, Program Management, Supply Chain, and customers to drive continuous improvement, resolve quality issues, improve manufacturing performance, and maintain certification to applicable quality standards. The Quality Manager leads the quality organization through effective planning, coaching, performance management, and resource allocation while ensuring only products meeting all customer, contractual, and regulatory requirements are released for shipment.

Requirements

Bachelor's degree in Quality, Engineering, Manufacturing, or related technical discipline required.
6+ years of experience in quality management within a high-technology manufacturing environment.
6+ years of progressive leadership or supervisory experience.
Extensive knowledge of: ISO 9001, ISO 14001, DFARS, First Article Inspection (FAI), ITAR, Defense Production Act (DPA).
Strong understanding of Quality Management Systems and quality assurance methodologies.
Experience with Lean Manufacturing and Continuous Improvement principles.
Knowledge of statistical process control, root cause analysis, corrective actions, and quality data analysis.
Experience with calibration systems and inspection methodologies.
Strong understanding of manufacturing performance metrics and quality reporting.
Proven leadership, coaching, and team development abilities.
Strong analytical, problem-solving, and decision-making skills.
Excellent organizational, planning, and project management capabilities.
Ability to manage multiple priorities in a fast-paced manufacturing environment.
Strong written, verbal, and presentation skills.
Proficient with Microsoft Office, including Excel and PowerPoint.
Ability to influence and collaborate effectively across all organizational levels.
Must be a U.S. Citizen or U.S. Permanent Resident due to ITAR requirements.

Nice To Haves

Experience supporting aerospace, defense, or other highly regulated manufacturing environments preferred.

Responsibilities

Lead all Quality Assurance, Quality Control Inspection, Calibration, and Quality Systems activities for the Salem facility.
Develop departmental objectives, work plans, budgets, staffing plans, and performance metrics aligned with business goals.
Establish priorities, allocate resources, and ensure departmental objectives are achieved safely, efficiently, and on schedule.
Supervise, coach, develop, and evaluate Quality personnel while fostering a culture of accountability, engagement, and continuous improvement.
Provide technical guidance and leadership to Quality staff and cross-functional teams.
Maintain responsibility for the site's Quality Management System (QMS), ensuring compliance with customer, regulatory, and industry requirements.
Maintain certifications and compliance with ISO 9001, ISO 14001, ITAR, DFARS, customer-specific requirements, and other applicable standards.
Lead internal and external audits, customer audits, certification audits, and regulatory assessments.
Develop, implement, and continuously improve quality policies, procedures, and work instructions.
Manage the external calibration program to ensure inspection and measurement equipment remains compliant and operational.
Serve as a key leader on the Continuous Improvement Steering Committee.
Drive Lean Manufacturing initiatives utilizing methodologies including: 5S, Standard Work, Root Cause Analysis, Error Proofing (Poka-Yoke), Corrective and Preventive Actions (CAPA).
Utilize quality metrics and statistical analysis to identify trends, reduce defects, improve First Pass Yield, and lower Cost of Quality.
Lead cross-functional improvement projects that enhance operational efficiency and product quality.
Serve as the primary quality representative for key customers.
Conduct customer quality reviews and communicate quality performance, corrective actions, and continuous improvement initiatives.
Lead investigations into customer complaints, escapes, and nonconformances through timely root cause analysis and corrective action implementation.
Partner with Engineering, Operations, Program Management, and Supply Chain to resolve quality issues and improve supplier performance.
Ensure customer quality concerns are tracked through successful resolution.
Establish and maintain quality dashboards and reporting systems including: Cost of Quality, First Pass Yield, Defect Rates, Supplier Quality, Customer Complaints, Audit Results, Corrective Action Effectiveness, Scrap and Rework Metrics.
Analyze quality data and communicate performance trends to leadership while driving action plans for continuous improvement.
Provide leadership across multiple functional areas while influencing organizational quality strategy.
Collaborate with senior leadership to establish operational objectives and quality priorities.
Develop and recommend improvements to policies, procedures, and business processes.
Lead cross-functional teams and influence stakeholders to achieve organizational objectives.
Make sound business decisions involving quality, staffing, scheduling, budgets, and operational priorities.
Foster collaboration across Operations, Engineering, Program Management, Manufacturing, Supply Chain, and Customer teams.
Must comply with all TTM Export Control policies and procedures and applicable U.S. export regulations, including ITAR, EAR, and OFAC requirements.
Support export compliance initiatives, enforce applicable procedures, participate in required training and audits, and reinforce organizational commitment to export compliance.