Quality Manager
MPC Plating Inc•Brooklyn, OH
•$80,000 - $100,000•Hybrid
About The Position
The Quality Manager provides leadership and direction for MPC Plating’s quality function, including oversight of the quality management system, quality staff, and continuous improvement initiatives. This position is responsible for maintaining customer satisfaction, ensuring compliance with quality standards, managing corrective action processes, and supporting the organization's commitment to operational excellence and IATF certification requirements.
Requirements
- Quality management experience, preferably within automotive manufacturing, plating, or related industrial environments
- Experience managing quality systems and quality assurance processes
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Project
- Strong analytical, problem-solving, and quality assurance skills
- Demonstrated ability to lead, motivate, and develop employees and cross-functional teams
- Proven ability to establish and maintain strong customer relationships
- Ability to analyze complex situations and implement practical solutions
- Ability to interpret written procedures, diagrams, schedules, and technical documentation
- Strong verbal, written, and interpersonal communication skills
- Ability to effectively communicate quality expectations throughout the organization
Nice To Haves
- Bachelor's degree in Engineering, Business Administration, or a related field
- Working knowledge of IATF 16949 quality management systems and associated standards
- Experience with Lean Manufacturing and Six Sigma methodologies
- Experience with Plex ERP or similar cloud-based ERP systems
- Previous experience leading certification audits and continuous improvement initiatives
Responsibilities
- Lead and manage Quality Department personnel, including oversight of off-site product and process evaluations conducted by contractors
- Serve as the primary liaison between Production, Plating, and Management regarding quality concerns and non-conforming products
- Manage the non-conformance process and drive timely resolution of quality issues
- Oversee the Return Material Authorization (RMA) process and associated team activities
- Act as a customer advocate by building and maintaining strong relationships with customer quality representatives
- Provide data-driven quality metrics and performance feedback to leadership
- Monitor quality system performance through process control methodologies, trend analysis, corrective actions, and root cause investigations
- Identify systemic quality issues and collaborate with department leaders to implement preventive and corrective solutions
- Conduct plant-wide quality audits and develop improvement plans based on audit findings
- Respond to customer quality concerns through formal written responses and on-site customer visits as required
- Participate in the resolution of product quality issues through collaboration with Operations, Sales, and customer representatives
- Coordinate supplier and vendor quality-related concerns
- Lead and maintain IATF certification efforts and ensure successful completion of external audits
- Support projects related to quality improvement and customer satisfaction initiatives
- Supervise quality testing activities and validation projects
- Perform additional duties as assigned
Benefits
- Medical, vision, and dental insurance
- 401(k) with company contribution
- Flexible Spending Account (FSA)
- Paid time off and paid holidays
- Long-term disability insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
