Quality Manager

Momentum Manufacturing Group LLC•Franklin, NH

2d•$92,000 - $118,000•Onsite

About The Position

The Quality Manager is responsible for communicating expectations clearly, triaging tasks appropriately, and training employees on the latest product standards. This role ensures that safety protocols are followed and reports quality metrics to other members of the management team.

Requirements

Bachelor’s degree in Engineering, Business or related field OR the equivalent combination of education, functional training and experience required
3-5 years progressive experience in Quality or related areas including a minimum of 1-3 years supervisory experience required
Computer literate.
Microsoft Office proficiency required.
Knowledge of multiple problem-solving methods (i.e. Six Sigma, Statistical Process Control, etc.)
Knowledge of Blue Print Drawings and GD&T as applicable
Ability to deliver presentations preferred

Nice To Haves

Ability to deliver presentations

Responsibilities

Plans and develops Quality Assurance Technicians to support Manufacturing in activities such as blueprint reading, use of measurement equipment, receiving inspection, in-process inspections, final inspection, dock audits, 1st articles, in-process audits, and inspection methods.
Develops improvement metrics for the Quality Department per area of supervision with the QA/CI Manager.
Plans and/or develops proper training for QA Technicians as needed.
Interviews and selects applicants for the department when needed.
Responsible for ensuring timely input of information into the time and attendance system.
Conducts annual performance reviews for employees in the department, completes review forms, and makes recommendations for training, improvement plans, wage adjustments, promotions, demotions, terminations, layoff, etc.
Ensures all disciplinary and personnel management issues are handled in accordance with company policy.
Leads teams in Root Cause Analysis (RCA), Corrective Actions, and verification/lesson learned for external customer complaints.
Confers with other members or leads teams of management, supervision, and general workforce to drive/implement standardized work in manufacturing and/or support processes to reduce internal nonconforming product or rework.
Reviews and analyzes data of production, quality, and other operational reports to determine causes of nonconformity with product specifications and/or operational or production problems.
Plans and administers Capability studies and GR&Rs as needed or required to determine initial and/or ongoing capability of processes for improvement.
Develops and follows Tactical/Strategic Plans as set forth by the QA/CI Manager.
Develops budgets and cost control measures for the Quality Department (of a specific building).
Serves as the liaison between the company and customers for resolution of quality problems and overall goodwill.
Manages the Customer Return/Complaint process and ensures all appropriate containment, root cause, corrective actions, and verification actions are taken and followed through to completion.
Represents the voice of the customer to the Manufacturing Floor.
May serve as the liaison between the company and external providers for resolution of quality problems and overall goodwill.
Manages the External provider CA process.
Represents the voice of the customer to the External provider.
Must be knowledgeable in the effective use of Lean Six Sigma (LSS) tools and concepts to assist in process improvements as required.
Serve as an active participant in LSS programs that promote continuous improvement.
Must be knowledgeable in ISO Standards and objectives to maintain and reinforce as needed.
Other duties as assigned.