Quality Manager (On Site, Pine Brook, New Jersey)
About The Position
MaxLite has been a leader in energy-efficient lighting solutions for nearly 35 years, specializing in advanced indoor and outdoor LED lamps and luminaires. As an ENERGY STAR® Partner of the Year, MaxLite is committed to innovation and operational excellence. The company's vision is to transform the way people experience light, guided by values of mutuality, efficiency, responsibility, innovation, and teamwork. MaxLite prioritizes ease of doing business, fostering strong partnerships and streamlined operations to deliver responsive service and reliable solutions. They empower employees with the tools, autonomy, and support needed to make meaningful contributions and drive continuous improvement.
Requirements
- Bachelor’s degree in electrical engineering or related field
- 7+ years of experience in the LED lighting industry
- Hands-on experience with lighting products, systems, and field installations
- Direct experience handling lighting product warranty claims (RGA)
- Proven experience in field failure analysis within the lighting industry
- Strong knowledge of LED fixtures, drivers, sensors, and lighting control systems
- Familiarity with NEC, UL, and building codes
- Strong problem-solving skills with experience in root cause analysis (RCA)
- Ability to work independently in a hands-on, field-oriented role
- Must be able to commute to the work location, and to customer sites for on site support as needed
- Must be eligible to work in the United States
Nice To Haves
- Travel depending on business needs (Train, Plane, Car)
- Must be able to walk, talk, sit, stand, bend, listen, type, read
- Must be able to push, pull, lift up to 25 pounds on occasion
Responsibilities
- Own and manage the U.S. warranty claim (RGA) process from intake through resolution
- Lead field failure investigations and ensure timely issue resolution
- Analyze warranty data and failure trends to identify systemic product issues
- Drive root cause analysis (RCA) and implement corrective/preventive actions (CAPA)
- Conduct on-site field visits to investigate product failures and validate issues
- Perform hands-on troubleshooting of LED fixtures, drivers, and control systems
- Work directly with contractors, distributors, and end users to resolve issues
- Travel as needed to support critical field cases
- Provide advanced technical support for lighting products, installations, and controls
- Manage and resolve escalated technical and quality issues
- Troubleshoot installation errors, wiring issues, and product performance failures
- Track and report warranty KPIs, failure rates, and quality metrics
- Provide regular updates and insights to Global Quality leadership
- Identify recurring issues and drive continuous improvement initiatives
- Collaborate with global QC, engineering, and product teams
- Provide field feedback to support product improvements and NPI (New Product Introduction)
- Support corrective actions with internal and external stakeholders
- Perform all other duties as assigned
Benefits
- competitive compensation
- robust health and wellness benefits
- paid time off, including holidays and flex days (for HQ-based employees)
- a 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
