Quality Management Technician

Rimrock Foundation • Billings, MT

2d • Hybrid

About The Position

Support Rimrock’s quality initiatives by demonstrating awareness of regulatory guidelines, CARF, and State or Federal Standards; ensure adherence to guidelines and standards by auditing charts/records; and coach staff to improve quality documentation and record management processes, as it relates to guidelines and standards. In addition, manage incoming requests for information, ensure request is compliant with standards/regulations, and process request.

Requirements

• High School Diploma is required.
• Must have experience learning computer systems/software and navigating and managing databases.
• Proficient in Microsoft 365 (Office), particularly Excel, Forms, Teams, Word, Outlook, and One Drive.
• Able to perform basic troubleshooting of technology and systems/software.
• Excellent analytical, computer, data entry skills.
• Must be able to communicate across disciplines and programs within the organization.
• Must be able to work independently and as a team.
• Must be able to self-organize, prioritize, and adjust, and problem-solve, as required by shifting requests, projects, and due dates.
• Must have a strong attention to detail and accuracy, with the ability to identify trends, discrepancies, and potential solutions.
• Complies with all HIPAA and 42 C.F.R. Part 2 regulations relating to privacy, security, and confidentiality. Safeguards confidential information of patients, employees, and business operations.

Nice To Haves

• Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.

Responsibilities

• Knowledge of Federal, State, CARF, and agency standards/rules/regulations, including HIPAA and 42 CFR. Support staff in understanding and adhering to standards.
• Within defined timelines, process assigned routine chart audits, quality/in-depth chart reviews, and disclosure requests.
• Report out on findings, trends, and outcomes of audits to appropriate personnel.
• Based on audit results and/or other concerns, coach identified staff in quality and compliance standards and practices. On an ongoing basis, support staff as it relates to understanding guidelines/standards/regulations and Rimrock’s quality improvement efforts.
• Other duties, such as answering phones, scanning documents, processing messages and other requests for information, and assisting walk-in clients to complete requested tasks, such as completing a Release of Information or fulfilling a records request.
• Other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED