Quality Management Assistant

San Antonio Behavioral Health•San Antonio, TX

11d•Onsite

About The Position

The Quality Management Assistant is responsible for overseeing and implementing quality control measures across an organization, ensuring products, services, and processes adhere to established standards by conducting audits, inspections, data analysis, and collaborating with teams to identify and address quality issues, ultimately aiming to improve customer satisfaction and operational efficiency. Key duties include developing and maintaining quality management systems, identifying areas for improvement, and facilitating corrective actions to maintain compliance with hospital policies and Joint Commission regulations.

Requirements

An associates degree in business administration or another related field.
At least 2 years of experience in a mental health environment preferred.
Knowledge of the Joint Commission accreditation requirements a plus.
Bi-lingual (English/Spanish) strongly preferred.
Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire.
Knowledge of interviewing and conflict resolution techniques; laws, rules, and regulations applicable to the treatment rights of mentally ill individuals, including Texas civil commitment law and due process rights of consumers of mental health services; rights of patients in institutional and community facilities; ethics and principles of patient or consumer advocacy; and health care administration.
Knowledgeable of patient rights and laws pertaining to mental health.
Strong analytical skills to interpret data and identify root causes.
Excellent communication and interpersonal skills to collaborate with diverse teams.
Knowledge of quality management systems and methodologies (e.g., ISO standards).
Problem-solving and critical thinking abilities to identify and address quality issues.
Proficiency in data analysis tools and software.
Attention to detail and ability to maintain accurate documentation.
Ability to collect and analyze complex information, draw logical conclusions, and make sound recommendations.

Nice To Haves

Bachelor’s degree preferred.
At least 2 years of experience in a mental health environment.
Knowledge of the Joint Commission accreditation requirements.

Responsibilities

Advance the organization's commitment to health care quality through collaboration, learning opportunities and communication.
Assists in Process Improvement (PI) meetings
Inputs data from different sources into proper systems
Fills in for the Director of Quality in meetings
Performing regular quality audits and inspections to assess compliance with established standards across products, processes, and operations.
Collecting, analyzing quality data to identify trends, root causes of issues, and areas for improvement.
Developing and implementing strategies to address quality concerns, including corrective action plans and process improvements.
Maintaining detailed quality records, documenting non-conformances, and generating reports on quality performance metrics to stakeholders.
Providing training to employees on quality standards, procedures, and best practices.
Collaborating with cross-functional teams to establish and update quality standards, policies, and procedures.
Ensuring adherence to relevant industry regulations and quality standards.
Communicating quality issues and improvement plans to management and relevant teams.
Upholds the Organization's ethics and customer service standards.

Benefits

401K
Medical/Dental insurance
FMLA
Short-Term Disability
Health Insurance
Vision Insurance
Dental Insurance
401K Retirement Plan
Healthcare Spending Account
Dependent Care Spending Account
PTO Plan with Holiday Premium Pay
Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
Short and Long-Term Disability (with additional buy-in opportunities)