Quality Management Systems (QMS) Manager

Pentair•Apex, NC

8d•Onsite

About The Position

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Quality Management Systems (QMS) Manager to join our Apex, NC team. You will be responsible for developing, implementing, maintaining, and continuously improving Pentair Pool Quality Management System (QMS). This role ensures Business-wide compliance with quality standards, regulatory requirements, and company policies while driving a culture of quality, process discipline, and continuous improvement. Reporting to the Director of Quality-Pool, the QMS Manager partners closely with cross-functional teams to establish standardized processes, governance, auditing systems, and quality metrics that improve operational performance and customer satisfaction.

Requirements

Bachelor’s degree in engineering, Quality Management, Manufacturing, Business, or a related technical discipline.
7+ years of progressive quality experience in a manufacturing environment.
3+ years managing or administering Quality Management Systems.
Experience leading ISO 9001 implementation, certification, or maintenance activities.
Demonstrated success in developing procedures, audit programs, and quality governance systems.
Experience with corrective action systems, root cause analysis, and continuous improvement methodologies.
Proven ability to influence cross-functional teams and drive organizational change.
Strong knowledge of ISO 9001 and quality system requirements.
Proficiency in internal auditing principles and practices.
Knowledge of CAPA, document control, risk management, FMEA, SPC, APQP, and process management.
Experience with quality management software and document management systems.
Advanced analytical skills using Excel, Power BI, or similar reporting tools.

Nice To Haves

ASQ certifications (CQE, CQA, CMQ/OE) preferred.

Responsibilities

Own and maintain Pentair Pools Quality Management System.
Develop and deploy quality policies, manuals, procedures, standards, and work instructions (aligned with Pentair’s Enterprise Quality standards)
Lead Business-wide QMS implementation and maturity initiatives.
Establish governance processes to ensure consistent application of quality requirements across all functions.
Drive continuous improvement of QMS effectiveness through data analysis and stakeholder feedback.
Develop and manage the internal audit program.
Ensure findings are addressed through timely corrective and preventive actions.
Monitor compliance with quality procedures, operational standards, and regulatory requirements.
Report audit results, compliance risks, and improvement opportunities to leadership.
Lead the Corrective and Preventive Action process (CAPA).
Facilitate root cause analysis using structured problem-solving methodologies.
Track effectiveness of corrective actions and verify sustainable closure.
Drive process improvement initiatives that reduce defects, waste, warranty costs, and customer complaints.
Develop and maintain key performance indicators (KPIs) that measure QMS effectiveness.
Analyze quality trends, audit results, customer feedback, warranty performance, and process compliance data.
Prepare quality performance reports and management review presentations.
Recommend improvement priorities and strategic actions based on performance data.
Champion a culture of quality, accountability, and operational excellence.
Develop employee awareness and training programs related to quality systems.
Foster engagement across all levels of the organization to ensure quality ownership and process discipline.