Quality Management Specialist, Bureau of Hepatitis, HIV, and STI

City of New York • Long Island City, NY

3d • Hybrid

About The Position

The Division of Disease Control’s mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases. The Bureau of Hepatitis, HIV, and Sexually Transmitted Infections’ (BHHS) mission is to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV, and sexually transmitted infections. BHHS accomplishes its mission through testing initiatives; prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. BHHS's HIV Care and Treatment Program (CTP) is the Recipient of the Ryan White HIV/AIDS Program (RWHAP) Part A grant, the Housing Opportunities for Persons With AIDS (HOPWA) grant, and the RWHAP Ending the HIV Epidemic (EHE) cooperative agreement. CTP consists of six units: 1) Quality Management & Program Implementation, 2) Program Planning & Compliance, 3) EHE Initiative Services, 4) Housing Services, 5) Special Projects & Initiatives, and 6) Research and Evaluation. Reporting to the Manager of Behavioral Health Services, this Quality Management Specialist in the Quality Management & Program Implementation Unit will provide ongoing programmatic and quality management support to community-based organizations, hospitals, and other health facilities that are funded to provide behavioral health services, including psychosocial support and counseling, to people with HIV in New York City. The QMS will work with funded programs to build capacity to manage the quality of services and provide technical assistance to facilitate implementation, gather feedback, ensure fidelity to program models, and confront racism as a driver of health disparities. The HIV Care and Treatment Program (CTP) in the Bureau of Hepatitis, HIV, and Sexually Transmitted Infections (BHHS) is requesting approval to post a grant-funded position for a Quality Management Specialist (Civil Service Title: City Research Scientist I). Through its Quality Management & Program Implementation (QMPI) Unit, CTP supports the delivery of responsive, evidence-based, high quality HIV services. The selected candidate will contribute to the implementation and continuous quality improvement of service delivery for federally funded health programs and provide critical assistance on other projects.

Requirements

• A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
• A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
• A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
• Education and/or experience which is equivalent to "1" or "2" above.
• All candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.
• Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Nice To Haves

• Knowledge of HIV prevention and treatment, behavioral health, populations most affected by HIV, structural determinants of health outcomes, and quality management principles and tools.
• Professional working experience with populations most affected by HIV, substance use, mental health, and systems of oppression.
• Exceptional relationship-building and influencing skills.
• Keen attention to detail and ability to handle multiple and diverse assignments and priorities efficiently and effectively, both independently and as part of a team.
• Excellent written, oral communication, organizational, project management and interpersonal skills.
• Ability to work effectively with a diverse team, service providers within the NYC Health Department and at external agencies, and clients/consumers who participate in community planning and research review processes.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
• Master of Social Work, dual Master of Public Health/Master of Social Work, Licensed Master Social Worker (LMSW), and/or Licensed Clinical Social Worker (LCSW) strongly preferred.

Responsibilities

• Drawing on research and other sources, work with the Manager to propose and apply a range of approaches to developing evidence-based strategies for organizations to provide behavioral health services, including psychosocial support and counseling services, to people with HIV.
• Provide guidance and support to existing and new programs on the start-up and implementation of program service models for specific target populations to ensure fidelity to protocol and procedures.
• Provide coaching in quality management and quality improvement to funded organizations for assigned service categories, both remotely and via site visits.
• Advise on the development of quality indicators and quality improvement activities for assigned service categories.
• In conjunction with the Manager, propose and implement protocols for reviewing and analyzing performance and quality management data to inform program improvement.
• Collaborate with the Research and Evaluation Unit in CTP to evaluate the process of implementing services to provide real-time, actionable feedback on programs to describe and disseminate key findings.
• Partner with the Subrecipient Agreement holder (Public Health Solutions) to execute subcontracts and renewals and ensure program integrity and quality through joint monitoring processes.
• Review data reported by subcontractors to ensure program integrity and to inform quality management coaching and quality improvement projects.
• Assist with planning and implementing meetings, conferences, and other quality management activities provided by the QMPI unit.
• Form and maintain relationships with funded organizations, specifically for assigned service categories, and other key stakeholders.

Benefits

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
• Premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• A public sector defined benefit pension plan with steady monthly payments in retirement.
• A tax-deferred savings program
• A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level