Quality Management Specialist - Lab Administration (Galveston)

UnitedHealth Group•Galveston, TX

91d•Onsite

About The Position

Provides quality, safety, and regulatory compliance support for all laboratories and phlebotomy locations functioning under the Department of Laboratory Services. Serves as a facilitator of quality assessment activities for Laboratory Services, including patient safety initiatives, regulatory and accreditation compliance, risk management, laboratory safety, and performance improvement in all clinical and anatomic pathology laboratory departments. Works with laboratory divisions to develop plans and policies for improved quality throughout the department and collaborates with top management and leadership to ensure compliance with regulatory agencies. Coordinates reporting for Laboratory Services quality management and improvement programs. Ensures compliance with the Hospital Performance Improvement Plan, Quality Improvement Plans, Joint Commission Accreditation Standards, College of American Pathologists (CAP), Centers for Medicare and Medicaid Services (CMS), Clinical Laboratory Improvement Amendment (CLIA) requirements, and other accrediting agency requirements. Relies on extensive experience, judgment, and self-initiative to plan and accomplish goals. This position will support Lab Services and Respiratory Therapy at four campuses.

Requirements

Bachelor’s degree in a Clinical Laboratory Science or Basic Science
Four (4) years of clinical laboratory experience
One year experience in laboratory quality management/process improvement
Technologist level certification from the American Society of Clinical Pathology (ASCP) or equivalent laboratory certification

Nice To Haves

Five (5) years in laboratory quality management/process improvement
A minimum of two years blood gas testing experience

Responsibilities

Organizes quality management activities for the department of Laboratory Services, including laboratory divisions.
Coordinates the identification, monitoring, resolution, and follow-up of patient care and departmental projects, goals, and operational issues.
Identifies appropriate internal controls for the department to facilitate compliance; provides mechanisms to monitor and enforce compliance.
Oversees and manages the document control process for departmental policies and procedures to ensure compliance.
Participates in the monitoring, reporting, and improvement activities related to clinical guidelines, healthcare quality/safety initiatives, accreditation and regulatory requirements, in collaboration with clinical staff and leadership.
Provides guidance in the analysis of departmental activities related to HIPAA compliance and other compliance-related matters.
Monitors and advises on the performance of the quality management system, and produces data and reports on performance, measuring against set indicators.
Acts as a liaison with management and staff throughout the department to ensure that the QA system is functioning properly.
Organizes, attends, and facilitates departmental quality management meetings. Uses data to assist departments in making process changes.
Educates and assists clinical labs in developing appropriate ongoing quality management/monitoring programs.
Ensures compliance of areas of responsibility with CMS, Joint Commission, CAP, and other accrediting agency requirements. Acts as coordinator for CAP accreditation inspections.
Assists in the development, interpretation, and implementation of departmental policies including lab safety procedures.
Facilitates departmental Quality Management Committee meetings.
Facilitates departmental Laboratory Safety Committee meetings.
Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of developmental needs that contribute to the enhancement of patient care.
Communicates PI and quality/safety activities to leadership and QM staff.