Quality Management (QM) Data Entry Intern – Spring 2027

Riverside Community Care • Dedham, MA

8d

About The Position

Riverside is seeking a Bachelor’s-level intern for its Quality Management (QM) team. This unpaid educational internship provides practical exposure to Quality Management operations within a behavioral healthcare organization. Under the guidance of QM staff, the intern will learn how information and data are reviewed, categorized, and used to support quality improvement, reporting, and regulatory requirements. The position is suited to a student interested in healthcare administration, quality management, data management, or behavioral healthcare who wants to apply classroom learning in a professional setting.

Riverside’s Quality Management Department supports safe, high-quality care for more than 40,000 individuals each year. It monitors incidents, conducts investigations, manages the Human Rights system, and maintains program policies across a wide range of services. The intern will gain exposure to how the department supports organizational quality, documentation, oversight, and regulatory requirements.

The internship is listed as Spring 2027 in the title, while the internship details section gives the term as Winter 2027. It is approximately 10–15 hours per week, with a flexible schedule based on the student’s academic schedule and internship requirements. The work arrangement is hybrid or fully remote. The internship is unpaid and is ideal for students seeking academic credit. Attendance at New Employee Orientation is required before starting. The student may also have opportunities to observe or participate in additional QM projects, depending on their learning objectives and departmental activities.

Requirements

• Currently enrolled in a Bachelor’s degree program.
• Strong attention to detail and commitment to accurate, consistent work.
• Ability to read and interpret written narratives and identify relevant information for categorization.
• Strong organizational skills and ability to follow established procedures.
• Effective written and verbal communication skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Comfort working with computer systems and entering information into electronic databases.
• Attendance at New Employee Orientation before starting.

Nice To Haves

• Interest in healthcare administration, quality management, data management, or behavioral healthcare.
• Seeking academic credit for the internship.

Responsibilities

• Learn how QM staff review and interpret written narratives to identify relevant details and appropriately categorize information.
• Gain hands-on experience with Case-IQ, including completing standard data fields and categorizing information based on narrative content.
• Review entries for accuracy and identify missing, incomplete, or inconsistent information.
• Learn how data is organized and prepared for internal quality management reporting and monitoring.
• Participate in supervision and guided learning about the broader role of Quality Management within a behavioral healthcare organization.
• Potentially observe or participate in additional Quality Management projects, depending on learning objectives and departmental activities.

Benefits

• Hands-on learning experience within a behavioral healthcare Quality Management department.
• Experience using a healthcare quality management database under the guidance of QM staff.
• Understanding of how data, documentation, incident information, and quality oversight intersect within a behavioral healthcare organization.
• Exposure to quality management, regulatory compliance, and organizational reporting processes.
• Transferable skills in data management, documentation, critical review, information organization, and professional communication.
• Opportunity to connect academic learning with practical experience in a behavioral healthcare environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern