Quality Management (QM) Data Entry Intern – Spring 2027

Riverside Community Care • Dedham, MA

8d

About The Position

Riverside is seeking a Bachelor’s-level intern to join its Quality Management (QM) team. This unpaid educational internship provides practical exposure to QM operations within a behavioral healthcare organization. Working under the guidance of QM staff, the intern will learn how information and data are reviewed, categorized, and used to support quality improvement, reporting, and regulatory requirements. The role is suited to a student interested in healthcare administration, quality management, data management, or behavioral healthcare who wants to apply classroom learning in a professional setting.

The Quality Management Department supports safe, high-quality care for more than 40,000 individuals each year. It monitors incidents, conducts investigations, manages the Human Rights system, and maintains program policies across a range of services. The intern will gain exposure to how the department supports organizational quality, documentation, oversight, and regulatory requirements.

The internship is listed as Winter 2027 and described in the posting title as Spring 2027. It involves approximately 10–15 hours per week, with a flexible schedule based on the student’s academic schedule and internship requirements. The arrangement is hybrid or fully remote. The internship is unpaid and is ideal for students seeking academic credit. Attendance at New Employee Orientation is required before starting. Additional QM project observation or participation may be available depending on the student’s learning objectives and department activities.

Requirements

• Be a Bachelor’s-level student.
• Attend New Employee Orientation before starting.
• Work approximately 10–15 hours per week, with a schedule based on academic and internship requirements.

Nice To Haves

• Interest in healthcare administration, quality management, data management, or behavioral healthcare.
• Seeking academic credit for the internship.

Responsibilities

• Review written narratives to identify relevant details and appropriately categorize information under the guidance of Quality Management staff.
• Use Case-IQ to complete standard data fields and categorize information based on narrative content.
• Review data entries for accuracy and identify missing, incomplete, or inconsistent information.
• Learn how data is organized and prepared for internal quality management reporting and monitoring.
• Participate in additional Quality Management projects when appropriate to the student’s learning objectives and departmental activities.

Benefits

• Hands-on learning experience within a behavioral healthcare Quality Management department.
• Experience using a healthcare quality management database under the guidance of QM staff.
• Understanding of how data, documentation, incident information, and quality oversight intersect within a behavioral healthcare organization.
• Exposure to quality management, regulatory compliance, and organizational reporting processes.
• Transferable skills in data management, documentation, critical review, information organization, and professional communication.
• Opportunity to connect academic learning with practical experience in a behavioral healthcare environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern