Quality Management Program Manager- Financial Services

Truist Bank•Atlanta, GA

5d•Onsite

About The Position

The Quality Management Program Manager is responsible for the management and oversight of the Enterprise Change Execution Quality Management Program development, implementation, and on-going execution/maintenance. The program ensures enterprise-wide adherence to the Enterprise Change & Transformation policies and procedures. Must have financial services industry experience. Truist in-office requirement is 5 days per week. Candidate must be located in Charlotte, NC, Atlanta, GA, or Raleigh, NC. No remote or telecommute option.

Requirements

Bachelor’s degree in Finance, Economics or business-related field, or equivalent education and related training
10+ years of experience in the financial services industry and/or project management disciplines
Ability to work strategically and tactically, comfortable seeing and defining the “big picture” while overseeing details
Comprehensive knowledge of general banking and risk management practices
Excellent leadership ability and sound decision-making skills
Strong business acumen and organizational agility
Strong effective communicator (written and verbal) with executive management and regulators
Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Nice To Haves

Advanced degree in a business or related field or equivalent education and related training.
Experience implementing large/complex initiatives across a matrix organization
Project Management Professional (PMP) Certification
Financial Services Industry experience

Responsibilities

Lead and oversee a team of people focused on the development and implementation of the enterprise-wide Change Execution Governance quality management program.
Oversight for the development and implementation of a risk-based quality management reviews which are supported by formal standards and procedures and align to the enterprise policy. Following implementation, continually oversee the execution of the program to ensure adherence to the standards and procedures.
Oversight for the development, implementation and of the on-going periodic quality management reporting and escalation routines, which includes reporting to internal partners as well as external regulatory bodies as requested.
Oversight for the development, implementation and on-going issue identification and remediation processes resulting from the quality management program execution processes.
Development of ad-hoc quality management reviews to continually detect new risk exposures in the end-to-end change process(es).