Quality Management Lead

Booz Allen Hamilton•McLean, MD

1d•Remote

About The Position

Quality Management Lead The Opportunity: When a user tries a new system, they expect it to be intuitive and run smoothly. Functionality, reliability, and user experience are key to successful network systems, and that means a rigorous approach to quality. That’s why we need an experienced quality assurance analyst like you who knows how to thoroughly develop and implement a quality management plan to ensure that our team builds the best network possible. As a quality assurance leader, you’ll work with a team of engineers designing and installing network systems for the U.S. Army.

Requirements

8+ years of experience leading enterprise or program‑level quality management and process improvement initiatives for complex, mission‑critical network environments
Experience with Lean Six Sigma, BPR, design thinking, TOC, or CPI
Experience authoring and maintaining Quality Management Plans
Experience presenting to senior leaders and technical teams
Ability to select and tailor methods to mission needs
Ability to plan and execute data collection, facilitate cross‑functional workshops, and communicate analysis with SIPOC, Fishbone, FMEA, and trend analysis tools
Ability to synthesize leadership perspectives, operational constraints, and user feedback into actionable roadmaps
Ability to travel up to 25% of the time
Secret clearance
Bachelor’s degree

Nice To Haves

Experience with Army or DoW environments, enterprise IT networks, logistics, and cybersecurity governance
Experience with performance metrics, dashboards, and continuous improvement pipelines
Possession of excellent stakeholder engagement skills
Possession of excellent written and verbal communication skills
Master’s degree
Lean Six Sigma Green or Black Belt, ASQ such as CQE or CQA, or equivalent Certification

Responsibilities

Guide discussions with leadership and cross‑functional teams, including engineers, analysts, and support staff, to define success, capture pain points, and identify improvement opportunities.
Oversee data‑collection plans, facilitate workshops, and communicate findings using proven techniques to create shared understanding and buy‑in across stakeholders.
Advise on Lean Six Sigma, business process reengineering, design thinking, theory of constraints, and continuous process improvement frameworks, and provide recommendations with a clear view of the quantitative and qualitative outcomes.
Establish consistent quality or risk management practices, perform product and process evaluations, and champion corrective and preventive actions.
Grow your experience across mission domains such as cybersecurity and procurement, while delivering tangible improvements to Army network modernization.