Summer 2027 Quality Lead/Operations enGen Undergraduate Intern

Highmark Health•Washington, NV

About The Position

The Summer 2027 Quality Lead/Operations Undergraduate Internship provides students with hands-on experience supporting software delivery, quality engineering, project coordination, and operational reporting within a large technology organization. As a member of the Quality and Delivery Operations team, the intern works with Project Managers, Delivery Leaders, Quality Engineers, testing teams, and business stakeholders to plan, coordinate, and monitor testing activities that support technology initiatives. The internship offers exposure to enterprise testing practices, delivery governance, data analysis, the software development lifecycle, and career opportunities in Quality Engineering, Project Management, Technology Operations, Business Analysis, Software Delivery, and Data Analytics. Interns contribute to project-based work involving test planning, schedule coordination, milestone monitoring, defect and risk tracking, quality measurement, release readiness, and stakeholder communication. Through mentorship and cross-functional collaboration, they develop analytical, technical, communication, and organizational skills. The program provides practical experience through work supporting the assigned area's day-to-day operating objectives, participation in relevant projects and initiatives, and research and reporting that may include recommendations or proposals for action. Applicants must be independently authorized to work in the U.S.; visa sponsorship is not offered for this role. The position requires compliance with company conduct, privacy, security, and other applicable policies.

Requirements

Full- or part-time enrollment in an accredited college or university baccalaureate program.
Must be independently authorized to work in the U.S.; visa sponsorship is not offered.
Must comply with the company Code of Business Conduct, company policies, privacy and security requirements, and applicable laws and training requirements.

Nice To Haves

Currently pursuing a degree in Management Information Systems, Information Technology, Computer Science, or a related business or technical field.

Responsibilities

Maintain test schedules and delivery trackers.
Monitor testing progress and project dependencies.
Analyze quality metrics and support quality measurement.
Support defect and risk management.
Prepare status reports and build dashboards showing project health and testing outcomes.
Support test planning, milestone monitoring, release readiness, and stakeholder communication.
Communicate with colleagues, clientele, and internal or external constituencies to plan assignments and resolve day-to-day operational problems.
Under supervision, provide entry-level professional services supporting the area's day-to-day operating objectives, with guidance and mentoring from senior personnel.
Participate in projects and programs that develop professional skills and expertise relevant to organizational needs.
Participate in planning and implementing projects and initiatives within the assigned area.
Conduct research and reporting, including recommendations or alternative proposals for action, when requested by management.
Undertake related studies or enrichment programs and perform other job-related duties as assigned.