Quality Investigator - OPWDD/Non Profit

Richmond Community Serv • Mount Kisco, NY

49d • $55,000 - $65,000 • Hybrid

About The Position

Richmond Community Services (RCS) is seeking a Quality Investigator to join their team. As a nonprofit organization supporting people with intellectual and developmental disabilities, RCS focuses on protecting individuals, supporting staff, strengthening systems, and ensuring the delivery of high-quality services. The Quality Investigator will play a crucial role in understanding incidents, identifying root causes, and implementing improvements to enhance services and safety.

Requirements

• Bachelor’s degree in Social Work, Healthcare Administration, Human Services, Nursing, a clinical or health-related field, or a related field of study.
• At least three (3) years of relevant professional experience in incident management, investigations, quality improvement, risk management, regulatory compliance, or a related field.
• Experience conducting investigations involving reportable incidents, allegations of abuse or neglect, and other significant events in accordance with OPWDD requirements, Justice Center regulations, 14 NYCRR Part 624, and Part 483 regulations.
• A valid New York State driver's license, satisfactory driving record, and reliable transportation to travel between agency locations.

Nice To Haves

• Experience working with people with intellectual and/or developmental disabilities (I/DD) is preferred.

Responsibilities

• Conducting investigations involving reportable incidents, allegations of abuse or neglect, and other significant events.
• Reviewing information, interviewing staff and others, gathering documentation, and determining what happened.
• Ensuring investigations and follow-up activities meet applicable OPWDD, Justice Center, 14 NYCRR Part 624, and Part 483 requirements.
• Identifying trends, risks, and opportunities for improvement.
• Partnering with managers and departments to strengthen practices and prevent future issues.
• Supporting quality improvement and risk management initiatives.
• Ensuring programs and services remain safe, compliant, and focused on the people served.
• Traveling between agency locations as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level