Quality Intelligence Engineer

Alcon•Huntington, WV

4d•Onsite

About The Position

Alcon is seeking a Quality Intelligence Engineer at its Huntington, West Virginia facility to use data to improve quality, support compliance, and inform business decisions. The role transforms manufacturing, quality, customer, complaint, and post-market data into actionable insights that strengthen product quality, patient safety, and Quality Management System effectiveness. The position is onsite, with a Monday–Friday schedule from 8:00 AM to 5:00 PM CST and travel of up to 10%. Relocation assistance and sponsorship are available.

Requirements

Bachelor’s degree or equivalent years of directly related experience; alternatively, high school education plus 13 years, an associate degree plus 9 years, a master’s degree plus 2 years, or a PhD with 0 years of experience.
Ability to fluently read, write, understand, and communicate in English.
Five years of relevant experience.

Nice To Haves

Experience in Quality Engineering, Quality Systems, Manufacturing Quality, Analytics, or a related field.
Strong analytical, problem-solving, and data visualization skills.
Knowledge of QMS processes, including CAPA, nonconformances, complaints, and audits.
Experience working in regulated industries such as Medical Device, Pharma, or similar.

Responsibilities

Analyze quality, manufacturing, complaint, and customer data to identify trends, risks, and improvement opportunities.
Develop dashboards, metrics, and data visualizations to support decision-making.
Apply statistical analysis and advanced analytics to uncover insights and enable proactive quality management.
Partner with Quality, Manufacturing, Engineering, Regulatory, and Data Science teams to solve complex business challenges.
Support development of predictive and AI-driven quality solutions.
Be responsible for the Quality Data Governance strategy.
Serve as the site liaison for complaints with Regional Quality and Commercial.